Software uninstalling itself on reboot

Just thought I'd throw this one out there...

Any ideas on why when I install antivirus on a machine, on reboot the product completely disappears? Could there be some script hiding somewhere that is executing an uninstall on reboot?

We're using CA Total Defense r12 but I can only guess that there is something in windows that is causing this to occur on reboot. The product functions fine before a reboot and then all program files and services vanish.

How can I stop this from occurring? I've attempted to install the software twice now.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Try installing it manualy (not from a prepacked MSI or whatever it is) and see if you have the same issue. if not there is somthing wrong with the packet/script you use. and that will need to be troubleshooted.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
BTW, what does the eventlog show after a reboot? Does it say its been uninstalled?
Launch msconfig and make sure all services and startup items are enabled....reboot and check.

The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

I suspect you have a root kit with malware or viruses installed, try running tdss , and malwarebytes and see if these find anything. Tdss will find and remove root kits and can run innsafe mode if needed.

Very Likely there is an infection there
Also try a different AV, recommend security essentials from Microsoft, can usually run even on infected machines
tegeniusAuthor Commented:
Evidence suggests that something is uninstalling it. I am unable to pinpoint the problem from the event log.
tegeniusAuthor Commented:
Event log shows an entry for msiexec and the removal of CA ITechnology Gateway.
Some Viruses tend to do that. Best to take it offline and download the latest av (other than ca) as these viruses/malware can also update themselves via the web, making it more difficult to remove.
Could be a virus or a bad packet. If you do a manual install and you get the same problem then its a virus, if not its yourMSI packet thats having issues.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.