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Software uninstalling itself on reboot

Just thought I'd throw this one out there...

Any ideas on why when I install antivirus on a machine, on reboot the product completely disappears? Could there be some script hiding somewhere that is executing an uninstall on reboot?

We're using CA Total Defense r12 but I can only guess that there is something in windows that is causing this to occur on reboot. The product functions fine before a reboot and then all program files and services vanish.

How can I stop this from occurring? I've attempted to install the software twice now.

ASKER CERTIFIED SOLUTION

Reubenwelsh

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Reubenwelsh

BTW, what does the eventlog show after a reboot? Does it say its been uninstalled?

ded9

Launch msconfig and make sure all services and startup items are enabled....reboot and check.

Ded9

SeeDavid

I suspect you have a root kit with malware or viruses installed, try running tdss , and malwarebytes and see if these find anything. Tdss will find and remove root kits and can run innsafe mode if needed.

Very Likely there is an infection there

SeeDavid

Also try a different AV, recommend security essentials from Microsoft, can usually run even on infected machines

tegenius

ASKER

Evidence suggests that something is uninstalling it. I am unable to pinpoint the problem from the event log.

tegenius

ASKER

Event log shows an entry for msiexec and the removal of CA ITechnology Gateway.

SeeDavid

Some Viruses tend to do that. Best to take it offline and download the latest av (other than ca) as these viruses/malware can also update themselves via the web, making it more difficult to remove.

Reubenwelsh

Could be a virus or a bad packet. If you do a manual install and you get the same problem then its a virus, if not its yourMSI packet thats having issues.