BES user cannot enterprise activate - The private contact folders will not be displayed.
Posted on 2011-10-04
We have 4 Exchange servers in a DAG filover with one Blackberry Enterprise Server. The BES was on version 5.0.2 working for 6 or so months with not a problem. We then added a user one day and the user is unable to active via Enterprise Activation. This seems to happen for most new users or existing requiring activation after receiving a new handset.
Exact error: A general BlackBerry Mail Store Service error was encountered while attempting to retrieve the user's private contact folders. The private contact folders will not be displayed.
We have looked at the BES work around which is to change the contact folders - we do not have this option, the other option was to update to the latest service packs - which we have done, we are now on Version 5.0.3 MR4. Same issue still exists.
Has anyone had this issue or found a work around?