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Citrix XenApp 6.5 Installation Error: 1603

Posted on 2011-10-04
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Last Modified: 2013-10-08
I am installing Citrix XenApp 6.5 on Windows Server 2008 R2 SP1 x64.

During installation I recieve an error stating that XenApp Server failed. Checking the log, the only real error reference is 1603 but appears to be a generic fail.

As far as I am aware, all prerequisites are installed and other components, such as the licence server, have installed and can be configured.

I have attached the log for anyone who has the time to look through it.

Any ideas on what may be the cause and, ultimately, the soluiton?

Thanks in advance.
Citrix-XenAppServerSetup-2011-10.log
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Question by:ultra-it
8 Comments
 
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Expert Comment

by:basraj
ID: 36908885
As per logs i see some visual c++ errors: Try this solution as defined for xenapp6:

http://support.citrix.com/article/CTX126640

If still doesn't work, download the image once again in ISO format, burn it and try instead of extracting the contents. I had similar problems with Xenapp 6, got same 1603, after many tries i learnt it was due a missing file
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LVL 26

Expert Comment

by:Tony J
ID: 36908951
Some postings suggest that it could be a damaged ISO download.

Or the following may work:

Install \Support\vc¿redist\vc80_¿vcredist_x64¿ manually
Install as a local administrator, and by right-clicking and "Run as administrator"

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LVL 26

Expert Comment

by:Tony J
ID: 36908960
The problem with the article you pointed at, basraj, is that it applies to XA6 not 6.5 and it references RPM.MSI not MPS.MSI.

It may, of course, still have relevance.
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LVL 6

Expert Comment

by:Jacob78
ID: 36910103
Tony...does this server have a newly installed OS or are applications already present?

If it is a clean server I recommend you start by downloading the installer again.

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LVL 26

Expert Comment

by:Tony J
ID: 36910117
Jacob - not my question, mate :)

But I did alreayd point out that it might be a damaged ISO that was downloaded - it seems fairly common in the Citrix forums, worryingly.
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Accepted Solution

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ultra-it earned 0 total points
ID: 36957884
Finally resolved, checked the ISO and seemed OK, MD5 checked out.

Believe it may now have been a GPO that disables the local administrator (and a couple of reg keys) in effect on our domain (we've had a Conficker infestation of late). Disabled this GPO and retried and everything was just fine.
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Author Closing Comment

by:ultra-it
ID: 37169600
GPO in effect disabled local administrator account and some registry keys to prevent Conficker from spreading. After disabling this GPO, Citrix installed correctly.
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Expert Comment

by:mtamez
ID: 39557039
Which keys ? do you suggest that the installation must be done with the local admin account and not with the domain admin account ?
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