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Mail Merge not working for Word 2010 and Outlook 2003

I have user who I moved back to Outlook 2003 because of some issues with Outlook 2010 (possibly problems caused by Shoretel Call Manager). Since I switched back to Outlook 2003, mail merge in Word 2010 doesn't create emails. What can I do to fix this?
Microsoft WordWindows Live Mail

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GrahamSkan
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Microsoft Word
Microsoft Word

Microsoft Word is a commercial document editing program that is part of the Microsoft Office suite. It features numerous text-editing tools for creating richly formatted documents, along with tools for the use of macros in Word documents. Word's native file formats are denoted either by a .doc or .docx file extension. Plugins permitting the Windows versions of Word to read and write formats it does not natively support, such as the OpenDocument format (ODF) are available. Word can import and display images in common bitmap formats such as JPG and GIF. It can also be used to create and display simple line-art.

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