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Mail Merge not working for Word 2010 and Outlook 2003

I have user who I moved back to Outlook 2003 because of some issues with Outlook 2010 (possibly problems caused by Shoretel Call Manager). Since I switched back to Outlook 2003, mail merge in Word 2010 doesn't create emails. What can I do to fix this?
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commfirst
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commfirst
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GrahamSkanCommented:
It is mandatory for Outlook and Word to be the same version.
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