BSOD -- Bad Pool Header

Crashes when running Esri ArcMap.  New Dell Precision T3500 Workstation.  Has happened 4 times over the past couple days.

Here is the latest bugcheck analysis for the .dmp:  

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002dc0b05, fffff8800a955c20, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )

Followup: Pool_corruption

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002dc0b05, Address of the instruction which caused the bugcheck
Arg3: fffff8800a955c20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`02dc0b05 4c395808        cmp     qword ptr [rax+8],r11

CONTEXT:  fffff8800a955c20 -- (.cxr 0xfffff8800a955c20)
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80096c91b0
rdx=fffff8a01dc964b0 rsi=0000000000000000 rdi=fffff8a01dc9e720
rip=fffff80002dc0b05 rsp=fffff8800a956600 rbp=0000000000000000
 r8=0000000000000000  r9=fffff8a01dc964b0 r10=0000000000000001
r11=fffff8a01dc964c0 r12=fffffa80096c9000 r13=0000000000000000
r14=0000000000000019 r15=0000000000000001
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
fffff800`02dc0b05 4c395808        cmp     qword ptr [rax+8],r11 ds:002b:00000000`00000008=????????????????
Resetting default scope





LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002dc0b05

fffff880`0a956600 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x249

fffff800`02dc0b05 4c395808        cmp     qword ptr [rax+8],r11


SYMBOL_NAME:  nt!ExDeferredFreePool+249

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption


MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr 0xfffff8800a955c20 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+249

BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+249

Followup: Pool_corruption
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Go to windows\ minidump folder and upload it on EE for analysis.

VAMS1Author Commented:
Attached are 5 minidumps zipped.

QlemoBatchelor, Developer and EE Topic AdvisorCommented:
Since this is a deferred call to free pool memory, the stack might already be cleaned, but we need indeed the dump file for being certain about that.
Bad Pool Header can only be caused by a driver, but we cannot tell more yet.
Crash dmp points to problem with graphics driver...nvlddmkm.sys

Try updating your graphics driver and check.

You can also boot the computer in low resolution mode ..and then try to launch the will be able to launch it...this proves the problem lies with graphic driver or graphics card hardware.

First update your nvidia graphics driver.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
VAMS1Author Commented:
This also fixed a problem I had with ArcMap symbology not displaying colors correctly.

Windows said the drivers were up to date, but a download of drivers from NVIDIA's website did the trick.

Thanks for the quick and helpful response.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.