VAMS1
asked on
BSOD -- Bad Pool Header
Crashes when running Esri ArcMap. New Dell Precision T3500 Workstation. Has happened 4 times over the past couple days.
Here is the latest bugcheck analysis for the .dmp:
************************** ********** ********** ********** ********** ********** ***
* *
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80002dc0b05, fffff8800a955c20, 0}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )
Followup: Pool_corruption
---------
2: kd> !analyze -v
************************** ********** ********** ********** ********** ********** ***
* *
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002dc0b05, Address of the instruction which caused the bugcheck
Arg3: fffff8800a955c20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!ExDeferredFreePool+249
fffff800`02dc0b05 4c395808 cmp qword ptr [rax+8],r11
CONTEXT: fffff8800a955c20 -- (.cxr 0xfffff8800a955c20)
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80096c91b0
rdx=fffff8a01dc964b0 rsi=0000000000000000 rdi=fffff8a01dc9e720
rip=fffff80002dc0b05 rsp=fffff8800a956600 rbp=0000000000000000
r8=0000000000000000 r9=fffff8a01dc964b0 r10=0000000000000001
r11=fffff8a01dc964c0 r12=fffffa80096c9000 r13=0000000000000000
r14=0000000000000019 r15=0000000000000001
iopl=0 nv up ei ng nz ac po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010297
nt!ExDeferredFreePool+0x24 9:
fffff800`02dc0b05 4c395808 cmp qword ptr [rax+8],r11 ds:002b:00000000`00000008= ?????????? ??????
Resetting default scope
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: ArcMap.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002dc0b05
STACK_TEXT:
fffff880`0a956600 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x24 9
FOLLOWUP_IP:
nt!ExDeferredFreePool+249
fffff800`02dc0b05 4c395808 cmp qword ptr [rax+8],r11
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!ExDeferredFreePool+249
FOLLOWUP_NAME: Pool_corruption
IMAGE_NAME: Pool_Corruption
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: Pool_Corruption
STACK_COMMAND: .cxr 0xfffff8800a955c20 ; kb
FAILURE_BUCKET_ID: X64_0x3B_nt!ExDeferredFree Pool+249
BUCKET_ID: X64_0x3B_nt!ExDeferredFree Pool+249
Followup: Pool_corruption
---------
Here is the latest bugcheck analysis for the .dmp:
**************************
* *
* Bugcheck Analysis *
* *
**************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff80002dc0b05, fffff8800a955c20, 0}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )
Followup: Pool_corruption
---------
2: kd> !analyze -v
**************************
* *
* Bugcheck Analysis *
* *
**************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002dc0b05, Address of the instruction which caused the bugcheck
Arg3: fffff8800a955c20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!ExDeferredFreePool+249
fffff800`02dc0b05 4c395808 cmp qword ptr [rax+8],r11
CONTEXT: fffff8800a955c20 -- (.cxr 0xfffff8800a955c20)
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80096c91b0
rdx=fffff8a01dc964b0 rsi=0000000000000000 rdi=fffff8a01dc9e720
rip=fffff80002dc0b05 rsp=fffff8800a956600 rbp=0000000000000000
r8=0000000000000000 r9=fffff8a01dc964b0 r10=0000000000000001
r11=fffff8a01dc964c0 r12=fffffa80096c9000 r13=0000000000000000
r14=0000000000000019 r15=0000000000000001
iopl=0 nv up ei ng nz ac po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010297
nt!ExDeferredFreePool+0x24
fffff800`02dc0b05 4c395808 cmp qword ptr [rax+8],r11 ds:002b:00000000`00000008=
Resetting default scope
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: ArcMap.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002dc0b05
STACK_TEXT:
fffff880`0a956600 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x24
FOLLOWUP_IP:
nt!ExDeferredFreePool+249
fffff800`02dc0b05 4c395808 cmp qword ptr [rax+8],r11
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!ExDeferredFreePool+249
FOLLOWUP_NAME: Pool_corruption
IMAGE_NAME: Pool_Corruption
DEBUG_FLR_IMAGE_TIMESTAMP:
MODULE_NAME: Pool_Corruption
STACK_COMMAND: .cxr 0xfffff8800a955c20 ; kb
FAILURE_BUCKET_ID: X64_0x3B_nt!ExDeferredFree
BUCKET_ID: X64_0x3B_nt!ExDeferredFree
Followup: Pool_corruption
---------
ASKER
Since this is a deferred call to free pool memory, the stack might already be cleaned, but we need indeed the dump file for being certain about that.
Bad Pool Header can only be caused by a driver, but we cannot tell more yet.
Bad Pool Header can only be caused by a driver, but we cannot tell more yet.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
This also fixed a problem I had with ArcMap symbology not displaying colors correctly.
Windows said the drivers were up to date, but a download of drivers from NVIDIA's website did the trick.
Thanks for the quick and helpful response.
Windows said the drivers were up to date, but a download of drivers from NVIDIA's website did the trick.
Thanks for the quick and helpful response.
Ded9