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So, I'm removing infections from a computer, and ComboFix says I have a particularly bad Rootkit, which is Rootkit.ZeroAccess.  After removal and reboot, now my keyboard and mouse do not work.  This is on a laptop, so I can't just unplug them (at least easily!).  I have an external keyboard and mouse plugged in, which works fine.  I'm continuing to run scans and remove infections, but from what I've seen Googling, everyone just reloads their systems with this problem.  Any suggestions on how to fix it?
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Scott ThompsonComputer Technician / OwnerAsked:
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Paul CoffeyCommented:
That error sucks.  Save time and reinstall.
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Scott ThompsonComputer Technician / OwnerAuthor Commented:
If it was mine, I probably would, but this is a customers computer.  I don't resort to reloading unless ABSOLUTELY necessary.
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JohnnyCanuckCommented:
Is there a login screen (ie to select a user and enter a password)?  If not then try deleting the keyboard and mouse along with the usb ports from device manager, unplug the external keyboard and mouse, reboot and let windows reinstall the devices.  Make sure the laptop is set to power down when the power button is pressed.
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Scott ThompsonComputer Technician / OwnerAuthor Commented:
Well, the external keyboard and mouse work fine on it.  I'm not sure how that will affect the laptop's keyboard and touchpad.
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JohnnyCanuckCommented:
Depending on the laptop, the internal keyboard and mouse may be on either a ps/2 bus or a usb bus.  By removing the hardware from device manager I'm hoping windows will install new uncorrupted drivers for the ps/2 and/or usb bus along with the drivers for the keyboard and mouse.  The reason I asked about the login and power button is that you won't be able to login until after the keyboard is installed and you won't be able to shut down normally after the keyboard and mouse is uninstalled.  Hope this clarifies things a bit.
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Scott ThompsonComputer Technician / OwnerAuthor Commented:
No luck.  The keyboard and mouse are both on PS/2 ports according to device manager, but uninstalling them does not work.
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Scott ThompsonComputer Technician / OwnerAuthor Commented:
I'm also getting an issue trying to run the System Update Readiness Tool or just Windows Update.  Error 0x80096001.
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Scott ThompsonComputer Technician / OwnerAuthor Commented:
The customer decided to reload the laptop.  Sorry, but I have to start on that, so I won't be continuing to try to repair this issue.  Good luck to anyone else who has this problem!
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Scott ThompsonComputer Technician / OwnerAuthor Commented:
One day, maybe someone will figure out the answer, because I could see this being caused by infections more and more...
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