Exchange 2010 Delivery has failed to these recipients or groups

Posted on 2011-10-04
Last Modified: 2012-05-12
We transferred a Client's email from a POP3 service to Exchange 2010 and at least one user has ended up with the following auto reply message when sending to distribution groups.
The distribution groups are stored locally on his PC. It was used before the migration.
Delivery has failed to these recipients or groups:
Firstname Lastname (
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

Attached is the process that we used to move the mailboxes.  2Converting-email-to-the-exchang.docx
Question by:StarfishTech
    LVL 37

    Accepted Solution

    You need to delete and recreate the distribution group. It will have a legacy translation that points to the premigration email address. When recreating the distribution group, pick each person from the global address book if internal.

    Author Comment

    OK, that makes sense but we are still in the middle of the migration. What if a user hasn't been migrated to the exchange server yet? Should they still be added via the Global address book?

    Example - userA is still a pop user but userB is on exchange server now. When recreating the distribution list, should both userA and userB be added to the list in the same fasion even though one is an exchange mailbox and one is a pop mailbox?
    LVL 37

    Expert Comment

    Are those that are on pop3 accounts using the same domain name? for both exchange and pop3?

    Author Comment

    Yes, we are just migrating the users from a pop server to an exchange server so we didn't want their email addresses to change. Therefore, userA is on the pop server and on the exchange server

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