outlook contacts

Posted on 2011-10-04
Last Modified: 2012-05-12
Is there a way to change the way the email address is showing up in all my outlook contacts?

for example, I have 50 contacts and about 20 of them are showing the email address as just a name and not the full email address. The problem with this is, anytime i chose these contacts using the blackberry I get a "This entry has no email address" message.  It seems that the blackberry only see's the name and can't tell there is an email address behind the name.

I have changed the contact to show the email address and saved it. After I manually change email to display the email address I am now able to use that contact on the blackberry.

So is there a way to do this for all contacts in one shot, instead of doing it one at a time for each contact?

question worth 500 points.
Question by:mildogz
    LVL 5

    Expert Comment

    This sounds like a sync issue not fully syncing outlook contacts, have a read of this and see if it could apply
    LVL 3

    Accepted Solution

    Many smart phones that sync with Outlook actually have two ways for storing contacts: SIM contacts and Outlook contacts.  The two contact lists are merged when you display them on the phone.  However, SIM contacts normally do not have an email field, just name and phone number.  Copy the SIM contact info to a new Outlook contact (that will sync with your desktop Outlook) and delete the old SIM contact.  You can cut and paste to make the process a little easier.  Or, you can just create new Outlook contacts on your desktop and they will appear on the phone the next time you sync.

    This problem may have occurred because the phone contacts were copied from an old phone, possibly before you had a SIM card.

    Be aware that most phones also have the ability to save phone contacts in main memory as well as on the SIM.  The phone is normally set to display both contact directories (address books), but ignore duplicate entries in the list.  It also merges in the Outlook contacts.  You should periodically copy the phone contacts to the SIM, so you will have the name/number entries, if you ever have to move the SIM to a new phone because the phone quit working.  This process is independent of the Outlook sync.

    LVL 1

    Author Closing Comment

    thanks for this explaination. it was helpful.

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