Bit Locker

Hi Experts,
I enabled a bitlocker with new windows 7 workstations. I have a simple question.
When one of users forgot his password for a usb drive, all i have is 8 digit Password ID.
Since I have many users, I decided to use "Search". I click the "Find BitLocker Recovery Password" in ADUC and typed in the 8 digit password ID but I got "Your search for "12345678" returned no results." I finally found his computer account to locate a bitlocker recovery password. Why is the search not working? I even tried another one and same thing. I will have many BitLocker users after deploying windows 7 and this will be issues later on. Anyone has any ideas?
Thanks in advance.
KseanAsked:
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BCipolloneCommented:
Are you using an advanced search and if so are you making it search for hidden files?  Are you searching from the location of the file you need or from the root above where it is located?
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KseanAuthor Commented:
This is not a windows explorer. I try to search in AD on windows 2008 server. When I right click on my domain in ADUC, I have an option "Find BitLocker Recovery Password" This is what I meant.
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KseanAuthor Commented:
Do I need to install BitLocker Recovery Password Viewer for Active Directory Users and Computers tool (KB928202) on an Windows Server 2008 R2 ?
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CanusRufusCommented:
I can't remember if you need to install anything but the reference KB article you have seem to be for vista and xp, it dose not appear to reflect win7

Look in prgram and features ---> Turn windows features on and off -->  remote server administration tools --> Feature Administration tools --? check to enable "Bitlocker Recovery Viewer"

Also you need the appropriate permissions in AD in order to see any info in the Bitlocker Recovery tab
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CanusRufusCommented:
Also policy needs to be enable to save these keys to AD.
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KseanAuthor Commented:
"BitLocker Recovery Viewer" is installed. I am able to see these keys but when I try to find these keys, it cannot find even though the key is in AD. Nothing is wrong with the BitLocker but search function. This will be an issue if I cannot locate the computer account right away.
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KseanAuthor Commented:
Thanks
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Windows Server 2008

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