Sending emailed invoices from Simply Accounting 2011 get stuck in Outlook 2010 Outbox
Hello Experts
User has been able to send emailed invoices from Simply Enterprise 2011 since mid yesterday afternoon.but now when she sends them they get stuck in the Outbox,All other emails send just fine including attachments, but for these emailed invoices, if you watch you can see that the outbox places a sent date and then it quickly changes to None - no date and even if you double click on the msg in the outbox and click send -still will not go. I've already created a whole new profile since we are using a Hosted Exchange system from our ISP provider to see it would fix the issue.. it did not. Any help in the matter would be appreciated, over half her invoicing is done by emailing to clients.
FYI- we are on a Domain, Windows 2003 Server.. this was working up until yesterday, and nothing has changed that I know of since then. I was initially suspecting Symantec Endpoint upgrade but that has been installed on her unit for over a week, unless a LiveUpdate can cause issues.
User has been able to send emailed invoices from Simply Enterprise 2011 since mid yesterday afternoon.but now when she sends them they get stuck in the Outbox,All other emails send just fine including attachments, but for these emailed invoices, if you watch you can see that the outbox places a sent date and then it quickly changes to None - no date and even if you double click on the msg in the outbox and click send -still will not go. I've already created a whole new profile since we are using a Hosted Exchange system from our ISP provider to see it would fix the issue.. it did not. Any help in the matter would be appreciated, over half her invoicing is done by emailing to clients.
FYI- we are on a Domain, Windows 2003 Server.. this was working up until yesterday, and nothing has changed that I know of since then. I was initially suspecting Symantec Endpoint upgrade but that has been installed on her unit for over a week, unless a LiveUpdate can cause issues.
Last Comment
ASKER
Thus Far - the issue has not Re-Occurred, but my concern is now that I've disableed the Symantec Endpoint Outlook Add-in - Should she be running this Add -in to get full protection from Symantec I wonder. We are now on Ver 12.1.. installed about month ago
ASKER CERTIFIED SOLUTION
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
How should I close this question?
Accept your own answer 37102773
ASKER
No one had any possiblities and by trial and error, I found symantec to cause the issue.
Outlook
Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.
105K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
TRUSTED BY
ASKER