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Dell 2900 The raid controller firmware & driver validation was not performed.  The configuration is out of date or corrupt

Posted on 2011-10-04
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Last Modified: 2012-08-14
Our Power Edge 2900 is getting the error on boot up of "The raid controller firmware & driver validation was not performed.The configuration is out of date or corrupt.  c:\program files (x86)\dell\sysmgt\sm\cfg.  Controller 0 (SAS 6/iR integrated.

How do I fix it?
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Question by:J.R. Sitman
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23 Comments
 
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Expert Comment

by:ThorinO
ID: 36912814
Per: http://support.dell.com/support/edocs/software/svradmin/2.2/en/SNMP/snmpc25.htm

"Cause: Storage Management is unable to determine whether the system has the minimum required versions of the RAID controller firmware and drivers. This situation has occurred because a configuration file is unreadable or missing data. The configuration file may be corrupted."

I would suggest downloading and installing the newest version of Dell OpenManage server administrator then the newest driver and firmware

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PWE_2900&os=WNET&osl=en&catid=&impid=
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Author Comment

by:J.R. Sitman
ID: 36912881
There are a lot of choices for the downloads can you help with what you think I need?  I have the latest OpenManage
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Author Comment

by:J.R. Sitman
ID: 36913083
firmware 00.25.47.00.06.22.03.00
Driver 1.28.03.01
Storport driver 6.1.7601.17577

I got the latest BIOS  (i hope) but when I tried to run it , I got the message "program could not collect the BIOS version"
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Author Comment

by:J.R. Sitman
ID: 36913095
Also how do you boot to dos?  I tried boot sequence but it was not a choice.
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LVL 10

Expert Comment

by:ThorinO
ID: 36913117
These packages you can run from Windows, no need to boot to DOS. Can you please let me know what operating system you are running and if it is 32 or 64 bit please before running the links I previously provided.
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Author Comment

by:J.R. Sitman
ID: 36913124
2008 64
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Author Comment

by:J.R. Sitman
ID: 36913264
Thanks.  I'll post after all are complete
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Author Comment

by:J.R. Sitman
ID: 36913301
Then 1st link states it cannot be run under this operating system.
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Author Comment

by:J.R. Sitman
ID: 36913314
just to verify see attachment
os.png
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Accepted Solution

by:
ThorinO earned 2000 total points
ID: 36913341
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Author Comment

by:J.R. Sitman
ID: 36913373
I get "the program could not collect the BIOS version"
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LVL 10

Expert Comment

by:ThorinO
ID: 36913379
Try right clicking and run as administrator. If that does not work you may need to update to a lower version then to the newest version.
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Author Comment

by:J.R. Sitman
ID: 36913404
I'm rebooting.  How critical is this error?
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Author Comment

by:J.R. Sitman
ID: 36913502
I updated the SAS firmware even though it stated it was the same version.  When I rebooted the error was gone.  So just to be sure I rebooted again.  It is back.  Do I need to get this fixed ASAP or can it wait.  I'd like to go home.
 
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LVL 10

Expert Comment

by:ThorinO
ID: 36913518
It is a non-critical issue, it could wait until tomorrow. I would give Dell a call tomorrow (800) 456-3355 even if your server is not under warranty they will help.
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Author Comment

by:J.R. Sitman
ID: 36913529
Thanks.  I'll keep you posted
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Assisted Solution

by:J.R. Sitman
J.R. Sitman earned 0 total points
ID: 36925917
Dell determined the card needed replacing.    Thanks for trying to help.
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Author Comment

by:J.R. Sitman
ID: 36925931
Should I not award the points, because the help didn't fix it or should I award it to the post to call Dell?
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LVL 10

Expert Comment

by:ThorinO
ID: 36931275
I would suggest hitting the request attention button and they can advise.
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Author Comment

by:J.R. Sitman
ID: 36931577
ok
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Author Closing Comment

by:J.R. Sitman
ID: 36960741
Thanks
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