troubleshooting Question

Cisco Unity After Hour call routing.

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hfccadmin asked on
Voice Over IPIP Telephony
8 Comments2 Solutions1760 ViewsLast Modified:
We are migrating from a Fujitsu PBX with an Octel Voice mail system to Cisco UCM with Unity voice mail.  Currently, an after hours call to our help desk at x6345 will go to a different voice mail box than during business hours.  A voice mail left at that voice mail box will cause the system to send a page out to a tech.  This is easy on the Octel, set up an after hours attendant and define it's hours and days.  The Octel routes here after hours, on weekends and holidays.
I need to accomplish the same thing on the Cisco system.  I can accomplish the second task, we have Unified messaging, and I can make the voice mail go to a user's mailbox synced to a wireless device.  What I need to do is set a number on UCM to go to a different mail box number between 9:00 PM and 5:59 AM than it does between 6:00 AM and 8:59 PM.
So call comes in between 6:00 AM and 8:59 PM and no one answers, or busy line, call goes to mailbox 6345 on Unity.  Call Comes it between 9:00 PM and 5:59 AM it goes to mailbox ####, which syncs to on call techs mailbox.  How?
ASKER CERTIFIED SOLUTION
GarethPeart

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