Cisco Unity After Hour call routing.
Posted on 2011-10-04
We are migrating from a Fujitsu PBX with an Octel Voice mail system to Cisco UCM with Unity voice mail. Currently, an after hours call to our help desk at x6345 will go to a different voice mail box than during business hours. A voice mail left at that voice mail box will cause the system to send a page out to a tech. This is easy on the Octel, set up an after hours attendant and define it's hours and days. The Octel routes here after hours, on weekends and holidays.
I need to accomplish the same thing on the Cisco system. I can accomplish the second task, we have Unified messaging, and I can make the voice mail go to a user's mailbox synced to a wireless device. What I need to do is set a number on UCM to go to a different mail box number between 9:00 PM and 5:59 AM than it does between 6:00 AM and 8:59 PM.
So call comes in between 6:00 AM and 8:59 PM and no one answers, or busy line, call goes to mailbox 6345 on Unity. Call Comes it between 9:00 PM and 5:59 AM it goes to mailbox ####, which syncs to on call techs mailbox. How?