Outlook not showing attachment for messages forwarded internally

When one of our users, on Windows XP Pro SP3 using Office 2003 SP3, forwards a message with attachments internally, the message shows in his sent box without attachments.  However, the message size indicates the attachment went through.  When the receiving party views the message in Outlook 2003 SP3, the attachment does not show, but the message properties indicate there is one file attached.  When the receiving party views the message in Outlook 2010, the attachment can be seen.
NCHCITAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

NCHCITAuthor Commented:
0
NCHCITAuthor Commented:
0
pritamduttCommented:
Can you please post the message headers.

Visit http://office.microsoft.com/en-us/outlook-help/view-e-mail-headers-HA001093707.aspx for steps to view message headers
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

NCHCITAuthor Commented:
Because the issue is happening with internal messages only, and those never hit the ISP, there are no message headers to share.  
0
NCHCITAuthor Commented:
The message that is being forwarded, however, has the following header:

Microsoft Mail Internet Headers Version 2.0
Received: from psmtp.com ([64.18.2.67]) by ***.nchc.com with Microsoft SMTPSVC(6.0.3790.4675);
       Tue, 4 Oct 2011 11:19:46 -0700
Received: from homiemail-a49.g.dreamhost.com ([208.113.200.5]) by exprod7mx162.postini.com ([64.18.6.14]) with SMTP;
      Tue, 04 Oct 2011 14:19:40 EDT
Received: from homiemail-a49.g.dreamhost.com (localhost [127.0.0.1])
      by homiemail-a49.g.dreamhost.com (Postfix) with ESMTP id E5D9B5E00E8
      for <***@nchc.com>; Tue,  4 Oct 2011 11:19:25 -0700 (PDT)
DomainKey-Signature: a=rsa-sha1; c=nofws; d=***.com; h=date:subject
      :from:to:message-id:in-reply-to:mime-version:content-type; q=dns
      ; s=***.com; b=tKZ3xV8XGu5eOen1kaPTxOzrYUhLMoLxgR5+0MvhTgq
      rc0WMOpYj+MdtuV/34UgmcnssSO+6Bvp2yhunapCNsRcD6njttBpC4I+q+fJQ6Ec
      bqb819Ha7U/aU4MQ/Q3ZrCAnVT9xt0EMML7pQ4/McofZHwHJS+cdZWt4cw+y1arU
      =
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=***.com; h=date
      :subject:from:to:message-id:in-reply-to:mime-version:
      content-type; s=***.com; bh=AhKS+3y0YK4k71h+GsumNti5AfY=;
       b=aDZDMOFVJw8aa5/LXTDPHbU6umaJ1MVLQ0SPjejR8nm+1QX/TCOb6fvXZZBcr
      zdVB504WZQqPlEcgV/OHu0GwpIM9Dt+B3HsZeXwEDhNqarH2J35dmObgF9kEoZd1
      KcD7hxgtAWahoFsWel9ILRdQzOzE/QLTyWZuxqe88KVoUA=
Received: from [172.23.30.65] (rrcs-67-52-164-235.west.biz.rr.com [67.52.164.235])
      (Authenticated sender: ***@***.com)
      by homiemail-a49.g.dreamhost.com (Postfix) with ESMTPA id 87DDE5E0149
      for <***@nchc.com>; Tue,  4 Oct 2011 10:46:47 -0700 (PDT)
User-Agent: Microsoft-MacOutlook/14.13.0.110805
Date: Tue, 04 Oct 2011 10:46:37 -0700
Subject: Re:
From: *** *** <***@***.com>
To: *** *** <***@nchc.com>
Message-ID: <CAB093A5.12990%***@***.com>
In-Reply-To: <D53C5A0E82A4BC488D7F223FE25165EF07FBD4C3@***.nchc.com>
Mime-version: 1.0
Content-type: multipart/mixed;
      boundary="B_3400570014_122767"
X-pstn-levels:     (S:99.90000/99.90000 CV:99.9000 FC:93.6803 LC: 0.1839 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )
X-pstn-settings: 5 (2.0000:0.5000) s cv fc LC gt3 gt2 gt1 lt r p m c
X-pstn-addresses: from <***@***.com> [285/11]
Return-Path: ***@***.com
X-OriginalArrivalTime: 04 Oct 2011 18:19:46.0711 (UTC) FILETIME=[325CCA70:01CC82C2]

--B_3400570014_122767
Content-type: multipart/alternative;
      boundary="B_3400570014_121535"

--B_3400570014_121535
Content-type: text/plain;
      charset="US-ASCII"
Content-transfer-encoding: 7bit

--B_3400570014_121535
Content-type: text/html;
      charset="US-ASCII"
Content-transfer-encoding: quoted-printable


--B_3400570014_121535--
--B_3400570014_122767
Content-type: application/pdf; name="daniel_ShortSaleRequest03.pdf";
 x-mac-creator="4341524F";
 x-mac-type="50444620"
Content-disposition: attachment;
      filename="daniel_ShortSaleRequest03.pdf"
Content-transfer-encoding: base64


--B_3400570014_122767--
0
NCHCITAuthor Commented:
This article from Microsoft isn't about the same exact version of Exchange or Outlook, and the message type for us seems to be from a Mac rather than including an inline attachment, but it is the same issue.  And the attachment IS visible in OWA.

http://support.microsoft.com/kb/930468

Any ideas on how to fix it, since we're not on Exchange 07 and therefore can't update to Rollup 3?
0
NCHCITAuthor Commented:
Unless there are any further suggestions that don't involve upgrading, it looks like we're going to be stuck upgrading this user (and maybe anyone else who receives messages from Outlook for the Mac) to Outlook 2010.  I will hold until 10.17.11 to close this ticket for hopefully a better option.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
NCHCITAuthor Commented:
This is my own solution.  It's not an ideal solution, but since no others have been offered, I close it with this.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.