Outlook not showing attachment for messages forwarded internally

Posted on 2011-10-04
Last Modified: 2012-05-12
When one of our users, on Windows XP Pro SP3 using Office 2003 SP3, forwards a message with attachments internally, the message shows in his sent box without attachments.  However, the message size indicates the attachment went through.  When the receiving party views the message in Outlook 2003 SP3, the attachment does not show, but the message properties indicate there is one file attached.  When the receiving party views the message in Outlook 2010, the attachment can be seen.
Question by:NCHCIT

    Author Comment


    Author Comment

    LVL 9

    Expert Comment

    Can you please post the message headers.

    Visit for steps to view message headers

    Author Comment

    Because the issue is happening with internal messages only, and those never hit the ISP, there are no message headers to share.  

    Author Comment

    The message that is being forwarded, however, has the following header:

    Microsoft Mail Internet Headers Version 2.0
    Received: from ([]) by *** with Microsoft SMTPSVC(6.0.3790.4675);
           Tue, 4 Oct 2011 11:19:46 -0700
    Received: from ([]) by ([]) with SMTP;
          Tue, 04 Oct 2011 14:19:40 EDT
    Received: from (localhost [])
          by (Postfix) with ESMTP id E5D9B5E00E8
          for <***>; Tue,  4 Oct 2011 11:19:25 -0700 (PDT)
    DomainKey-Signature: a=rsa-sha1; c=nofws; d=***.com; h=date:subject
          :from:to:message-id:in-reply-to:mime-version:content-type; q=dns
          ; s=***.com; b=tKZ3xV8XGu5eOen1kaPTxOzrYUhLMoLxgR5+0MvhTgq
    DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=***.com; h=date
          content-type; s=***.com; bh=AhKS+3y0YK4k71h+GsumNti5AfY=;
    Received: from [] ( [])
          (Authenticated sender: ***@***.com)
          by (Postfix) with ESMTPA id 87DDE5E0149
          for <***>; Tue,  4 Oct 2011 10:46:47 -0700 (PDT)
    User-Agent: Microsoft-MacOutlook/
    Date: Tue, 04 Oct 2011 10:46:37 -0700
    Subject: Re:
    From: *** *** <***@***.com>
    To: *** *** <***>
    Message-ID: <CAB093A5.12990%***@***.com>
    In-Reply-To: <D53C5A0E82A4BC488D7F223FE25165EF07FBD4C3@***>
    Mime-version: 1.0
    Content-type: multipart/mixed;
    X-pstn-levels:     (S:99.90000/99.90000 CV:99.9000 FC:93.6803 LC: 0.1839 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )
    X-pstn-settings: 5 (2.0000:0.5000) s cv fc LC gt3 gt2 gt1 lt r p m c
    X-pstn-addresses: from <***@***.com> [285/11]
    Return-Path: ***@***.com
    X-OriginalArrivalTime: 04 Oct 2011 18:19:46.0711 (UTC) FILETIME=[325CCA70:01CC82C2]

    Content-type: multipart/alternative;

    Content-type: text/plain;
    Content-transfer-encoding: 7bit

    Content-type: text/html;
    Content-transfer-encoding: quoted-printable

    Content-type: application/pdf; name="daniel_ShortSaleRequest03.pdf";
    Content-disposition: attachment;
    Content-transfer-encoding: base64


    Author Comment

    This article from Microsoft isn't about the same exact version of Exchange or Outlook, and the message type for us seems to be from a Mac rather than including an inline attachment, but it is the same issue.  And the attachment IS visible in OWA.

    Any ideas on how to fix it, since we're not on Exchange 07 and therefore can't update to Rollup 3?

    Accepted Solution

    Unless there are any further suggestions that don't involve upgrading, it looks like we're going to be stuck upgrading this user (and maybe anyone else who receives messages from Outlook for the Mac) to Outlook 2010.  I will hold until 10.17.11 to close this ticket for hopefully a better option.

    Author Closing Comment

    This is my own solution.  It's not an ideal solution, but since no others have been offered, I close it with this.

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