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CMOS Password Reset on Gateway MD78 series

Need to rest password on Gateway MD78 series notebook.   No help from Gateway (Acer) tech support except to send it back.  Unable to find anything online.

1.  Is there a jumper?
2.  Other means?

BACKGROUND:  Drive failed.  Replaced it and used newly purchased Gateway recovery media to restore Vista.  All was well until the final boot.  Appears to load windows and trys to finish restore process.  Fails with unable to finish.   Ass-U-Me it is some SATA compatibility setting, but am unsure.

Anyone?
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wwakefield
Asked:
wwakefield
1 Solution
 
Jaroslav MrazCTOCommented:
Hi did you remove battery? And cmos battery?
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wwakefieldAuthor Commented:
Looking for someone who has specific knowledge of this Gateway model or similar that can answer if there is a removable CMOS battery or if it is atttached.  Also anyone that might confirm thee is a jumper.

I have removed the regular battery, but not the CMOS battery.  Will crack the case as soon as I get more info.
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rindiCommented:
Sending it back is your only option I'm afraid. Today's notebooks are very secure and without the help from the manufacturer there is no way of removing the password. Removing the CMOS battery or setting a jumper won't help or cracking the case won't help.
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Dr. KlahnPrincipal Software EngineerCommented:
rindi is correct.  BIOS password security in modern laptops is generally not defeatable by the old methods of disconnecting batteries or shorting jumpers.  See the EE article on laptop BIOS passwords for what we know on the topic.  If you end up sending it back to Gateway, please pass the relevant info along so we can add it to the article.
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jtruCommented:
Sorry you are having problems with your Gateway laptop.  I had a similar prob with a Gateway LT20 netbook drive replacement.  After a great deal of frustration and 3 chats with their support folks (eventually a supervisor, who was the most understanding and helpful), I did everything they said and it still didn't work.  It hung up during the Windows re-installation.  

Eventually (on my own), I went into the BIOS settings and changed the drive SATA Models param from AHCI to IDE, and was able to complete the reinstall.  I also Disabled Network Boot (which was causing quite a problem with booting off the external CD) and Enabled F12 Boot Menu (so it would immediately give me the CD boot option when pressed during boot).  Windows XP needs a driver for the AHCI SATA mode, but Vista is supposed to have it included.  The Network Boot setting also gave me a lot of problems, because I had to wait for a long time out before it would look over at the CD for the boot.

<edited by SouthMod>

for the same information, and this page,
http://technet.microsoft.com/en-us/library/cc722863.aspx
gives you all the detail on the debug command o, if you want to know.

Good luck on this !
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wwakefieldAuthor Commented:
Team,
Thank you...  
-I will work this to get back into the CMOS and provide feedback.
WW
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wwakefieldAuthor Commented:
Why was part of the answer edited out?
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wwakefieldAuthor Commented:
GATEWAY MD78 series manufactured in 2008

Notebook and CMOS battery removal reset the pbios password.

1.  Static Management at all steps
2.  Removed power
3.  Removed notebook battery
4.  Removed large maintenance panel on back of notebook.  It had seven screws and is the same panel where the memory is located.
5.  Located battery, followd red and black wires to white clip.
6.  Carefully disconnnected clip ffom board
7.  Let system sit for 5 minutes.
8.  Reconnected
9.  Entered BIOS and set date time...

Password was removed.
1.  Removed
power

Opened maintenance panel in back.   Located black plastic covered round battery with a red and black wires connected by a clip to the board.   Disconnected the clip from the board.  Waited 5 minutes
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wwakefieldAuthor Commented:

GATEWAY MD78 series manufactured in 2008

Notebook and CMOS battery removal reset the bios password.

1.  Static Management at all steps
2.  Removed power
3.  Removed notebook battery
4.  Removed large maintenance panel on back of notebook.  It had seven screws and is the same panel where the memory is located.
5.  Located battery, followd red and black wires to white clip.
6.  Carefully disconnnected clip ffom board
7.  Let system sit for 5 minutes.
8.  Reconnected
9.  Entered BIOS and set date time...

Password was removed.


Opened maintenance panel in back.   Located black plastic covered round battery with a red and black wires connected by a clip to the board.   Disconnected the clip from the board.  Waited 5 minutes
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