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Problem with reminders in Outlook 2010

I have a client that just switched to Outlook 2010 (server is Exchange 2010, fresh install of Office).  They are having some issues with setting reminders in e-mails, however; namely, they will sometimes have to recreate a reminder two or three times - the system never successuflly saves the first reminder.  Does anyone have any suggestions as to things I could try?

TIA!
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stefor
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Also had to run /resetfolders