What does show interface command tell you about dropped packets?

Does the show interface command show packets that are dropped/flushed in hardware with CEF or packets processed by the CPU (Route Processed)? Or both?

If only RP packets then how do I see CEF packet drops?

We have phone vendor testing showing continuous packet loss but our Cisco switches and our network monitoring tools show very little and sporadic dropped packets. Maybe 5 or 10 packets dropped every 10 or 15 minutes. The load on the interfaces is also low. This is affecting our VOIP audio quality.

6000 series switch.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Is it a Cisco VoIP? Are the calls between end points on the same switch, or across switches / MPLS?
Dragon0x40Author Commented:
Not Cisco phones.

Calls are across an MPLS cloud.

Do the interface stats drops show route processed and cef processed drops?
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

Check your policy maps on the MPLS routers for policing statements.

show policy-map interface [Interface name]

If on both sides of the cloud you see no drops, then have the carrier check you traffic within the cloud.
Dragon0x40Author Commented:
We don't have any policy-map statements on any of the connections to the mpls cloud. I don't have access to the mpls routers.
Dragon0x40Author Commented:
Cisco swith and Wireshark don't show the dropped packets that a VOIP analyzer shows as drops.

VOIP counts a packet as dropped if it is delayed enough that it can not be reassembled into the voice stream before the packets are converted to sound and sent to the end user.

We weren't showing any dropped packets on our switches.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Network Analysis

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.