Home Internet Service Drop-Outs

Posted on 2011-10-05
Last Modified: 2012-06-27
I have a client who has an ADSL internet service through Bigpond Internet.
The issue with their service is they continually have drop-outs of the internet service in that they have to continually do a power cycle of the modem.
If they turn the modem off then on again, once it boots up it connects to Bigpond immediately with no issues.  Then after a while the same thing will happen.

We have replaced the modem they have without any change.
Previously they have also had Telstra tech's out who have gone through the cabling in the house and verified the Telstra end is OK.

We have replaced the filters as well.

What else can we check?
Question by:mbelletty
    LVL 4

    Accepted Solution

    I'd make the ISP check the whole line and their line configuration, there are many things ISP side that can make this happens (you can have parasites on the line that cause a drop off, problem on ISP material, etc...).

    LVL 10

    Expert Comment

    You can check if it's configured PPPoE or if it's configured to disconnect without activity

    Expert Comment

    Try to disable the lan dhcp if got already enabled. sometimes it will through the ip`s to the end pt swithes provied by the internet operators. If this is the case they may block your router. Coz all the connected devices to that swich will receave ip`s from your dhcp server.
    And also check the cables also.

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