Outlook "Operation Failed" error when opening emails, saving drafts and attaching files ? what causes it?

Hi all,

does anyone happen to know what causes the error message in outlook - "Operation Failed" error when opening emails, saving drafts and attaching files

anyone have an idea of how to go about this?


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Can you open the mailbox on Exchange Web App?

Try setting up a new outlook profile.
save it as pst file .
create a new data outlook folder mover all ur contents to that folder  then save what u want
AlexAuthor Commented:
this is actually for users on a network - they just receive problems in relation with Operation failed when they opening something, or attaching a file or busy typing an email
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Is Outlook Web App working for the users?

Try setting up a new outlook profile for a user and see if that helps.
AlexAuthor Commented:
the problem is that its not just one user but multiple users. Therefore if creating a new profile for one user then that means all of them will have to undergo the same procedure.

If it is any useful, they connect via Citrix and are limited to specific applications.

they connect to microsoft outlook 2007 but the server is 2008
Are they using online or cached mode?
AlexAuthor Commented:
they are using cache mode
AlexAuthor Commented:
I take it nobody has a solution for this.

if anyone does , please let me know. (highly appreciated)

What error number are you getting in the event logs?

We have one user having something similar, error  0x80004005.

A lot of posts online seem to indicate it is due to Norton or Symantec antivirus.. Or temp files being locked.

If there is any update on this, I would be very appreciative.
I believe this is a known issue.  Whether your Outlook is in online or cached mode (where it doesn't seem to happen) makes a difference.  There are some workarounds.  Open the draft and save the contents to a new email message, turn on cached mode, save the HTML file as an RTF and then back to an HTML, use OWA instead of Outlook...Microsoft said they were working on this, but that it was a complex issue with the database engine and the fix wouldn't be coming out soon.

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