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Outlook "Operation Failed" error when opening emails, saving drafts and attaching files ? what causes it?

Posted on 2011-10-05
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Hi all,

does anyone happen to know what causes the error message in outlook - "Operation Failed" error when opening emails, saving drafts and attaching files

anyone have an idea of how to go about this?

thanks

senzo
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Question by:Alex
10 Comments
 
LVL 11

Expert Comment

by:stefor
ID: 36916786
Can you open the mailbox on Exchange Web App?

Try setting up a new outlook profile.
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Expert Comment

by:abedmoati
ID: 36917339
save it as pst file .
create a new data outlook folder mover all ur contents to that folder  then save what u want
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Author Comment

by:Alex
ID: 36917481
this is actually for users on a network - they just receive problems in relation with Operation failed when they opening something, or attaching a file or busy typing an email
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LVL 11

Expert Comment

by:stefor
ID: 36919253
Is Outlook Web App working for the users?

Try setting up a new outlook profile for a user and see if that helps.
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Author Comment

by:Alex
ID: 36923254
the problem is that its not just one user but multiple users. Therefore if creating a new profile for one user then that means all of them will have to undergo the same procedure.

If it is any useful, they connect via Citrix and are limited to specific applications.

they connect to microsoft outlook 2007 but the server is 2008
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Expert Comment

by:stefor
ID: 36923322
Are they using online or cached mode?
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Author Comment

by:Alex
ID: 36923648
they are using cache mode
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Author Comment

by:Alex
ID: 36931421
I take it nobody has a solution for this.

if anyone does , please let me know. (highly appreciated)

regards
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Expert Comment

by:BluebloodSolutions
ID: 38543982
What error number are you getting in the event logs?

We have one user having something similar, error  0x80004005.

A lot of posts online seem to indicate it is due to Norton or Symantec antivirus.. Or temp files being locked.

If there is any update on this, I would be very appreciative.
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Accepted Solution

by:
damos61 earned 1000 total points
ID: 38669959
I believe this is a known issue.  Whether your Outlook is in online or cached mode (where it doesn't seem to happen) makes a difference.  There are some workarounds.  Open the draft and save the contents to a new email message, turn on cached mode, save the HTML file as an RTF and then back to an HTML, use OWA instead of Outlook...Microsoft said they were working on this, but that it was a complex issue with the database engine and the fix wouldn't be coming out soon.
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