How do I rebuild or repair a 'corrupted message store' in windows mail? (Cannot delete emails)

Posted on 2011-10-05
Last Modified: 2012-05-12
A friend has windows vista home 32 bit edition. She often receives the following message upon starting her windows mail ","THE
CORRUPTION.(0x00000000)".  Windows mail starts, but previously deleted messages with no header are still there. This issue is described in the following website: .

I'm beginning to think the best fix may be for her to get a different email program. But has anyone encountered this issue and fixed it so windows mail works?
Question by:OutOnALimbAlways

    Author Comment

    more details-There is a stuck email. When I try to delete it, it displays an 'unknown error' dialog box. (Not that any can be really deleted, but this errors out right away)
    Windows vista home has the latest updates.  She has mcafee installed as an AV. Disabling email scanning in mcafee did not solve the problem. I deleted the account, which is with windstream. The undeletable emails were still there, even with no account.
    LVL 50

    Accepted Solution

    justtellmewhatworks--Delete the Deleted Items folder.  Reboot.  You should now have a new and empty Deleted Items folder.
    Assuming you are using a Microsoft email program, the Deleted Items folder is in your email program's Store Folder.
    On my PC, using Windows Live Mail, the Store Folder is in C:\Users\UserName\AppData\Local\Microsoft\Windows Live Mail\ followed by a folder with a code name which usually starts with the carrier's name (like windstream).

    "There is a stuck email"  In which folder--Inbox, Sent Items, etc.?  You can also delete that folder, but then you will lose all messages in that folder.

    Author Comment

    thanks jcimarron. I'll be able to try this solution this coming wednesday, will let you know then. The stuck email is in the inbox, if my memory serves me correctly.
    LVL 50

    Assisted Solution

    justtellmewhatworks--Remember you will lose the messages in the Inbox if you delete it.  So perhaps try to compact WLM first
    (see the answer from Bruce Hagen)
    In fact you could try that before deleting the Deleted Items folder.
    And you could back up your Inbox messages before doing any of this.  You will see that the Inbox messages all have codenames, so you might just want to copy all.

    Author Closing Comment

    Actually it DID take both solutions to solve the problem. I Exported all the messages that weren't already toast--they all said 'content lost'. Then I deleted the deleted items folder, and rebooted. That fixed deleted items, and I was able to empty deleted items,  but the messages still returned to the inbox. The compact fixed the inbox--I hadn't seen your latest post, but I compacted it with some third party program called wmutil, so I am assuming the internal compact would have worked too.

    When everything finally worked I discovered my friend had a copy of office pro 2003 complete with ms Outlook! Lol!
    LVL 50

    Expert Comment

    justtellmewhatworks--Glad to hear the good news.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Find Ransomware Secrets With All-Source Analysis

    Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

    Suggested Solutions

    Title # Comments Views Activity
    Outlook Email Add In 5 59
    not able to send email to certain domain 3 64
    Setting up gmail and iPhone 6 3 49 IMAP account 3 20
    I didn’t use eM Client for long when I decided to swap to Outlook 2016. The reason for the switch is that it started asking for payment to continue some of its services after one month.   The problems I faced when I didn’t pay were:   I was not …
    Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!
    This video is in connection to the article "The case of a missing mobile phone (". It will help one to understand clearly the steps to track a lost android phone.

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    8 Experts available now in Live!

    Get 1:1 Help Now