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How do I rebuild or repair a 'corrupted message store' in windows mail? (Cannot delete emails)

Posted on 2011-10-05
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Last Modified: 2012-05-12
A friend has windows vista home 32 bit edition. She often receives the following message upon starting her windows mail ","THE
MESSAGE STORE HAS BEEN CORRUPTED BY AN APPLICATION EXTERNAL TO WINDOWS MAIL.
WINDOWS MAIL HAS BEEN ABLE TO SUCCESSFULLY RECOVER FROM THIS
CORRUPTION.(0x00000000)".  Windows mail starts, but previously deleted messages with no header are still there. This issue is described in the following website:  http://forums.techarena.in/windows-vista-mail/1196821.htm .

I'm beginning to think the best fix may be for her to get a different email program. But has anyone encountered this issue and fixed it so windows mail works?
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Question by:OutOnALimbAlways
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Author Comment

by:OutOnALimbAlways
ID: 36917705
more details-There is a stuck email. When I try to delete it, it displays an 'unknown error' dialog box. (Not that any can be really deleted, but this errors out right away)
Windows vista home has the latest updates.  She has mcafee installed as an AV. Disabling email scanning in mcafee did not solve the problem. I deleted the account, which is with windstream. The undeletable emails were still there, even with no account.
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jcimarron earned 1000 total points
ID: 36925269
justtellmewhatworks--Delete the Deleted Items folder.  Reboot.  You should now have a new and empty Deleted Items folder.
Assuming you are using a Microsoft email program, the Deleted Items folder is in your email program's Store Folder.
On my PC, using Windows Live Mail, the Store Folder is in C:\Users\UserName\AppData\Local\Microsoft\Windows Live Mail\ followed by a folder with a code name which usually starts with the carrier's name (like windstream).

"There is a stuck email"  In which folder--Inbox, Sent Items, etc.?  You can also delete that folder, but then you will lose all messages in that folder.
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Author Comment

by:OutOnALimbAlways
ID: 36927470
thanks jcimarron. I'll be able to try this solution this coming wednesday, will let you know then. The stuck email is in the inbox, if my memory serves me correctly.
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Assisted Solution

by:jcimarron
jcimarron earned 1000 total points
ID: 36927662
justtellmewhatworks--Remember you will lose the messages in the Inbox if you delete it.  So perhaps try to compact WLM first
http://answers.microsoft.com/en-us/windows/forum/windows_7-files/how-do-i-get-windows-live-mail-to-ask-me-compress/09b608f9-1d0c-423a-b1b4-145d16e27add
(see the answer from Bruce Hagen)
In fact you could try that before deleting the Deleted Items folder.
And you could back up your Inbox messages before doing any of this.  You will see that the Inbox messages all have codenames, so you might just want to copy all.
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Author Closing Comment

by:OutOnALimbAlways
ID: 36959779
Actually it DID take both solutions to solve the problem. I Exported all the messages that weren't already toast--they all said 'content lost'. Then I deleted the deleted items folder, and rebooted. That fixed deleted items, and I was able to empty deleted items,  but the messages still returned to the inbox. The compact fixed the inbox--I hadn't seen your latest post, but I compacted it with some third party program called wmutil, so I am assuming the internal compact would have worked too.

When everything finally worked I discovered my friend had a copy of office pro 2003 complete with ms Outlook! Lol!
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Expert Comment

by:jcimarron
ID: 36963695
justtellmewhatworks--Glad to hear the good news.
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