Cisco UC520 -Need to loawer on hold Volum in Cisco 520

Posted on 2011-10-05
Last Modified: 2012-05-12
We have Cisco 520 VOIP telephone system. Some users have complained that the on hold Volume is too high.

A. How do I bring down the volume for the on hold music, ??

B. What other options do I have for the on hold music. I think you can connect an external mp3 player as well if you wanted your own music or even some type of audio that would advertise services about our business.

C. Can I also change the on hold music so something else as well besides the default cisco one?

Question by:netcomp
    LVL 15

    Accepted Solution

    This document answers all your questions:

    But to summarize for you:

    A.   The volume level of a MOH file cannot be adjusted through Cisco IOS software, so it cannot be changed when the file is loaded into the flash memory of the router. To adjust the volume level of a MOH file, edit the file in an audio editor before downloading the file to router flash memory.

    B.   You can use an external Audio source (Link shows how)

    C.   You can change the audio file used to something other than the default cisco one (Link shows how).

    Expert Comment

    where the actual files available located on the router? i cannot find them!

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Do You Know the 4 Main Threat Actor Types?

    Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

    Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn ( because of bad weather. This article was c…
    Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
    Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
    Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    12 Experts available now in Live!

    Get 1:1 Help Now