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Cisco UC520 -Need to loawer on hold Volum in Cisco 520

Posted on 2011-10-05
Medium Priority
Last Modified: 2012-05-12
We have Cisco 520 VOIP telephone system. Some users have complained that the on hold Volume is too high.

A. How do I bring down the volume for the on hold music, ??

B. What other options do I have for the on hold music. I think you can connect an external mp3 player as well if you wanted your own music or even some type of audio that would advertise services about our business.

C. Can I also change the on hold music so something else as well besides the default cisco one?

Question by:netcomp
LVL 15

Accepted Solution

sr75 earned 2000 total points
ID: 36919301
This document answers all your questions:


But to summarize for you:

A.   The volume level of a MOH file cannot be adjusted through Cisco IOS software, so it cannot be changed when the file is loaded into the flash memory of the router. To adjust the volume level of a MOH file, edit the file in an audio editor before downloading the file to router flash memory.

B.   You can use an external Audio source (Link shows how)

C.   You can change the audio file used to something other than the default cisco one (Link shows how).

Expert Comment

ID: 37139289
where the actual files available located on the router? i cannot find them!

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