network path not found iis server

Posted on 2011-10-05
Medium Priority
Last Modified: 2012-05-12
We just cloned our iis server to a different host and cluster so that we can update the vmhost that it was on.  we also extended drive c:  on the vm cause it was running out of space.  When our users connect and run a batch from the web application (which connects to a database) they are getting the following " network path not found".  We can ping server by name and ip so we know thats not an issue and we can get to the folder / path that its saying  it cannot find.  We checked logs and are getting the following on the web server:

Event Type:      Warning
Event Source:      ASP.NET 2.0.50727.0
Event Category:      Web Event
Event ID:      1309
Date:            10/5/2011
Time:            11:45:33 AM
User:            N/A
Computer:      HMIS-WEB
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 10/5/2011 11:45:33 AM
Event time (UTC): 10/5/2011 3:45:33 PM
Event ID: e84d0a0ccf1f4f28babdddbc41a4eaf0
Event sequence: 1883
Event occurrence: 5
Event detail code: 0
Application information:
    Application domain: /LM/W3SVC/1/Root/HMISWEB-1-129622909134398350
    Trust level: Full
    Application Virtual Path: /HMISWEB
    Application Path: c:\inetpub\wwwroot\HMISWEB\
    Machine name: HMIS-WEB
Process information:
    Process ID: 3556
    Process name: w3wp.exe
Exception information:
    Exception type: IOException
    Exception message: The network path was not found.
Request information:
    Request URL: https://hmis-web.stonemor.com:443/HMISWEB/Utility/Export.aspx?sClearSession=1 
    Request path: /HMISWEB/Utility/Export.aspx
    User host address:
    Is authenticated: True
    Authentication Type: Forms
    Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
    Thread ID: 8
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at HMISWEB.Export.btnOK_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
   at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Question by:fersher1975

Expert Comment

ID: 36919014
Check on the new server if you have any "ghost" network card due to cloning the server.

On the server, open a cmd window (with Administrative priviledges in case of W2008 server) and type

set devmgr_show_nonpresent_devices=1
start devmgmt.msc

This will open the devices console. On this console, go to View->Show hidden (or non present) devices (sorry for the translation).

Check on network cards and see if you have several "ghost" or nonpresent network cards. Delete them, and reboot.


Expert Comment

ID: 36919245
Did you clone or migrate the server? If you cloned it & didn't sysprep the server, having 2 of the same server on the network will be a big problem.

Author Comment

ID: 36919438

we tried that but no joy...


Server was cloned.

we downed the first server before bringing the new one online, and made sure that it was on the domain.
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LVL 39

Expert Comment

ID: 36920103
See if the firewall on the server is blocking Netbios (meaning "file and print sharing").

If not, you may have to go to the PDCe and flush the netbios cache, or ARP cache that point the IP address to the wrong MAC address. That's the problem with cloning or VM ware. When networking the IP may stay the same, BUT the MAC address will always be different.

Author Comment

ID: 36941828
Still investigating tables within SQL to see if that could be the cause of the error.

Accepted Solution

fersher1975 earned 0 total points
ID: 36942193
Issue didnt have anything to do with sql it had to do with bcp call that was being made to sql.  We opened a ticket with the software vendor

Author Closing Comment

ID: 36972670
Sent out to software vendor

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