Windows 7 Pro SP1 install issues

Posted on 2011-10-05
Last Modified: 2012-06-27
I have a new pc that came with some issues.  It will not allow Windows 7 SP1 to be installed.  It fails on Office 2010 install. It fails on .Net upgrades.  

I can install most other programs and software just not the critical Microsoft updates Or upgrade of Office.    I have tried running the MS fixes for SP1 fail install but they have not worked.
Question by:MaddogMarine
    LVL 30

    Expert Comment

    Uninstall security software...reboot computer and then run system readiness tool..reboot computer again and then install all updates including sp1.

    If still having issues installing then upload checksur.log for analysis.

    LVL 30

    Expert Comment

    If u have win7 64 bit then run this

    If u have win7 32bit then run this

    LVL 66

    Expert Comment

    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    Have you tried this one?
    LVL 1

    Author Comment

    John & Ded yes, I ran V12 and now V14.  They install fine with no issue restart and try update and office upgrade and No good.  I also did remove Norton 360 vs 5 prior to the install.  Attached is the Win Update message.  I know that there is a cause and effect.  Here is what happend, bought pc, son setup and did updates installed office 2007 working fine.  Other son move pc to desk location. Hooked up HDMI and DVI cable to one monitor, the machine would boot up but nothing on screen.  So they kept Hard booting the pc.  Once I got home took off the DVI cable the pc booted up and there was picture on monitor.  The computer could not run with two cable coming into it from the same machine.  Since then I have not been able to do updates or any Microsoft related installs.  Some issues with games ect.  I think the multiple hard boots caused issue with OS and Reg.  So that is where I think the issue lies.  

    Any ideas.

     This-is-after-trying-to-run-the-.doc This-is-after-trying-to-run-the-.doc
    LVL 66

    Accepted Solution

    "I think the multiple hard boots caused issue with OS and Reg."

    If this is still a new PC, you might be best off doing a Factory Restore, using either the DVDs or the Recovery Partition.....
    LVL 30

    Expert Comment

    Upload checksur.log for analysis


    Perform repair install

    Boot to desktop...insert the windows 7 disc...launch upgrade option....this will repair your windows install... complete the repair install.

    You will not loose any data or programs during the repair install process

    After repair install try installing all updates.


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