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stock data downloader consistently gets hit by viruses, how to prevent?

Posted on 2011-10-05
Medium Priority
Last Modified: 2013-11-22
I am doing virtual trading with my PC. I paid $29.95 for a one month subscription to this
service that is for downloading the stock market data, so that I can prepare my trading
strategies in the spare time that I have after work. This data service will not access the
data because the computer says "remote server can not be found". (The same error happened
with a competitor's downloading product). Is there something about the nature of financial
packages that I should be alerted to in order to keep out what apparently is the result of a virus? Is there some antivirus related package that I should subscribe to for example so
that I can say that "...the cost of having the stock market virtual trading is exactly ...X dollars per month?" I don't like the idea of having hidden costs in the project. I would rather know in advance EXACTLY how much money it takes to do the virtual trading per month.
Question by:Leonard Gojer
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LVL 30

Expert Comment

by:Sudeep Sharma
ID: 36920416
"remote server can not be found" that would simply means that you are unable to connect to them.

I believe you are connected to the internet and are able to browse the internet and are also able to open any website. But when you try running the software provided by trading company you are unable to connect to their server.

If that the case I would first check if you have any Firewall running on your system and disable it to check if that's causing the issue.


Author Comment

by:Leonard Gojer
ID: 36920458
The firewall was already turned off. I was told by my tech guy that some piece of software had
interefered with the Services in Windows, (as if it might have been a virus). For example, he
cannot successfully turn off certain pieces of software unless he goes into Safe Mode, (he hasn't
done that yet).

Author Comment

by:Leonard Gojer
ID: 36920519
The reason I was saying what I was saying was that I learned from IT courses that a common
target of viruses is the numbers in your (my) credit card. I was just making a hypothesis about
how the virus could have targeted the presence of the financial software.
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LVL 30

Accepted Solution

Sudeep Sharma earned 2000 total points
ID: 36920607
I would also recommend you to go through the articles from Younghv and run Rogue Killer followed by MalwareBytes just to make sure that your system is clean as you suspect something fishy

http://www.experts-exchange.com/A_4922.html (Rogue-Killer-What-a-great-name)
http://www.experts-exchange.com/A_5124.html (Stop-the-Bleeding-First-Aid-for-Malware)
http://www.experts-exchange.com/A_1940.html (Basic Malware Troubleshooting)

I hope that would help.


Author Closing Comment

by:Leonard Gojer
ID: 36920678
Those are good resources to look into. I am completely new to the "Malware" Expert game. I have a little PC at home with a lot of different software on it.
The first thing that I learned to prevent these types of things was that I could not have that many applications running at the same time. That kept them out for a long time.
LVL 30

Expert Comment

by:Sudeep Sharma
ID: 36920729
Thanks for the points, however there are few more things which I would suggest you should look at.

These days the viruses and malware are very advanced and they not only attack the system vulnerability but also attacks the different applications which are vulnerability to attack.

For example,
Java Runtime Environment also called as JRE
Adobe Flash which is used to view Flash related websites like Youtube and Facebook

These are the common ones and one should update them regularly.

I hope that would help too.


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