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HP Color LaserJet CP3505 Printers

I am getting a fuser error 50.2 error message when I print an envelope. The printer works fine when printing other documents.

I read several threads on this issue and I do not see a complete fix for this issue...
one - replace the printer fuser
two - upgrade the printer firmware

Any thoughts?
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Neal_876
Asked:
Neal_876
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3 Solutions
 
Neal_876Author Commented:
I saw that but it did not give a soluction.... thank you
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nobusCommented:
i don't understand - it DOES give several solutions
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Neal_876Author Commented:
correct me if I am wrong but the three suggested soluctions are: upgrading the firmware, reolacing the fuser, and changing the sleep time and now of these worked so far.
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nobusCommented:
are you sure the  replaced fuse was ok ? normally, that's the cure
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WhosaidthatCommented:
I'm having the same issue. We bought a new fuser and the issue persists.
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nobusCommented:
i also found this tip :  http://printertechs.com/tech/loosefusertabs.php
and this "50.2 is fuser warmup service meaning the fuser is not reaching the desired temp for the job. See if under the print quality or paper handing menu you have a choice to set fuser temp depending on the media chosen and if you have it try changing the setting for the fuser temp for envelopes"  --> http://h30499.www3.hp.com/t5/Printers-LaserJet/Error-50-2-Fuser-Error-on-HP-Color-LaserJet-CP3505dn/td-p/1101844
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Neal_876Author Commented:
.....
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nobusCommented:
can you explain what you mean please?  ....does not tell us much, and is not polite to the guys who try to help YOU
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WhosaidthatCommented:
From what i can gather, this has been a persisting issue with this particular printer. HP has not yet acknowledged there's a legitimate problem with their firmware.

Here's how I'm remediating the issue.
I changed the settings via the printer's web interface so that printing envelopes occurred in normal mode. I set the printer to wake up at 8 am every weekday, and I extended the sleep timer to 4 hours so the printer would sleep less.

This does not solve the issue, merely skirt around the trigger events, which seem to be printing envelopes in envelope mode and from sleep.

Hope this helps.
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Neal_876Author Commented:
nobus,

I meant no disrespect to you or Whosaidthat, I was just frustrated with this printer. I appreciate all of your help.

I changed the printing quality mode for the envelops to rough mode on the printer and this seems to be helping so far.

Whosaidthat: I will try these tips if this printer starts acting up again.
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Neal_876Author Commented:
Thanks
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nobusCommented:
tx for feedback - and i know how it feels...
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