Outlook 2010 Attach File

Hi guys,

I have one user that is having problems with the attach file button in Outlook 2010.  when she tries to send and email and clicks on the attach file button nothing happens. I know in Outlook 2007 I would be able to go to the toolbar and remove the button and re-add it back to the toolbar and everything would start working.

How would I do this in Outlook 2010?  Any suggestions?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Try running a repair on the office install or recreating the users mail profile.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
What about dragging the file into the new message window ? The same ?

Try the following steps:

1. Click on Start > Run > In the open box type, Outlook /safe and press Enter.
2. Try the attachment button, if the button works in safe mode, disable the add-ins by doing the following:
   a. Click "File" > "Options" > "Add-ins" > Click the "Go" button next to "Manage: Com-in Add."
   b. Check if there are add-ins listed, clear the check-box to disable them all.
   c. Restart Office 2010 normally.
NOTE: You can then enable each add-in one at a time, restart the Outlook after each one, and repeat this process until you find the culprit. If the issue reappears, it will help you to determine which add-in is causing this issue.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.