Outlook 2010 Attach File

Posted on 2011-10-05
Last Modified: 2012-05-12
Hi guys,

I have one user that is having problems with the attach file button in Outlook 2010.  when she tries to send and email and clicks on the attach file button nothing happens. I know in Outlook 2007 I would be able to go to the toolbar and remove the button and re-add it back to the toolbar and everything would start working.

How would I do this in Outlook 2010?  Any suggestions?
Question by:annayeg
    LVL 3

    Accepted Solution

    Try running a repair on the office install or recreating the users mail profile.
    LVL 15

    Expert Comment

    What about dragging the file into the new message window ? The same ?

    LVL 6

    Expert Comment

    Try the following steps:

    1. Click on Start > Run > In the open box type, Outlook /safe and press Enter.
    2. Try the attachment button, if the button works in safe mode, disable the add-ins by doing the following:
       a. Click "File" > "Options" > "Add-ins" > Click the "Go" button next to "Manage: Com-in Add."
       b. Check if there are add-ins listed, clear the check-box to disable them all.
       c. Restart Office 2010 normally.
    NOTE: You can then enable each add-in one at a time, restart the Outlook after each one, and repeat this process until you find the culprit. If the issue reappears, it will help you to determine which add-in is causing this issue.

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