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how to run a program to avoid UAC problems

I use OneSuite's Internet Fax Service.  They use their "printer driver" as a means for me to "print" a document using their driver, which opens up their fax client so I can create a cover page and fill in recipient info like fax#.  I click on "send" and the fax is sent via internet through OneSuite's server.

The printer driver doesn't work if UAC is set to default.  So I have to set it to "Never notify me" and reboot every time I want to send a fax.

Is there something I can do to fix this problem so I don't have to disable UAC -- maybe give the SendMng.exe file special permissions?

Running W7 64
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SAbboushi
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SAbboushi
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3 Solutions
 
bz43Commented:
I don't have that program but this might work for you.

Right click the program you use and select Properties.  
Then, click the tab name Compatibility.
Under Privilege Level put a check mark in "Run this program as an administrator" and click Apply.
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marsiliesCommented:
On their site, Onesuite explains this is because it tries to create a temp file at C:\, which it doesn't have access to with UAC on.

Their recommended solution is to create a new phonebook within your Documents folder. Instructions here:
http://www.onesuite.com/faqs_OSFax.asp#M60
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nobusCommented:
in Windows  7  you can enable the hidden admin account, and use that : net user administrator /active:yes
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What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
SAbboushiAuthor Commented:
bz43 - great idea!  Unfortunately, that did not work...  but this is the type of solution I had in mind!

marsilies - thanks.  I tried that a few months ago in desperation, even though the link you reference is for a problem I don't experience ("Why do I get a "Error #80004005" pop-up message when I start OSFX?")

OneSuite support has been unhelpful.

nobus - I am an admin.  Does the admin account gives me any different privileges than an admin user?

Although I would still like to figure out a workaround, I signed up for GreenFax last night for outbound internet fax service.  
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marsiliesCommented:
Do you have the most recent version of their software? A lot of vendors had to update their programs when Vista introduced UAC.

What's the error that appears when you try to use the program with UAC on?

The hidden/deactivated "Administrator" account does not give any additional privileges over any other account with admin privileges.
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SAbboushiAuthor Commented:
>> Do you have the most recent version of their software?

Yes

>> What's the error that appears when you try to use the program with UAC on?

No error received - the fax client window just doesn't appear.  Nothing in the W7 event log.
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marsiliesCommented:
I'd try completely uninstalling the program, then reinstalling it. Make sure UAC is on, and run the installer as administrator.

From:
http://www.edbott.com/weblog/2007/02/what-happens-when-those-tips-dont-work/
User settings for some programs go in different places, depending on whether UAC is on or off. If you install with UAC off and then turn it back on, some of your programs might get confused.
If you had originally installed it with UAC off, this could explain why it only works now when UAC is off.

In any case, an uninstall/reinstall of a program is sometimes effective in clearing up some problems with it.
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SAbboushiAuthor Commented:
Thanks - I really appreciate your effort.  I have tried this approach several times but still no joy.  As best as I can tell, I believe the problem is that OneSuite is using a client program (SendMgr.exe) from XMediusFAX that is from 2008...

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marsiliesCommented:
2008 is after Vista introduced UAC, and they already identified one UAC issue in their FAQ, so it may not be that.

From their FAQ, it seems like they may not support Windows 7:
http://www.onesuite.com/faqs_OSFax.asp#M48
What platforms are supported by OSFX?

OSFX supports the following programs: Windows XP, Windows 2000 SP4, Windows 2003, Windows 2008, and Windows Vista.

Perhaps try running the executable in Compatibility Mode. Set the compatibility for XP or Vista.
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jcimarronCommented:
SAbboushi--You could avoid UAC specitically for the One Suite fax program
http://www.sevenforums.com/tutorials/11949-elevated-program-shortcut-without-uac-prompt-create.html
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SAbboushiAuthor Commented:
>> Perhaps try running the executable in Compatibility Mode.
marsilies - thanks again - you are a trooper (that's a compliment)!  Already tried that (XP SP2 and SP3)... no go
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SAbboushiAuthor Commented:
jcimarron - tried your approach, but no difference.

I suspect that UAC is preventing SendMgr.exe from getting access to something.  But I think I'm done with OneSuite Fax... just ran into another unrelated problem!

Thanks to all for your help.

With Regards-
Sam
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SAbboushiAuthor Commented:
Thanks
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