Dell D600 Series Video Card Issue That Can Not Be Fixed?

Posted on 2011-10-06
Last Modified: 2012-05-12
We have a Dell laptop, D610.  We have tried to reinstall the video card drivers from the Dell site, but still get this error.

It results in choppy video and low resolution.  What can we do besides reinstalling Windows?
Question by:gta2011
    LVL 8

    Expert Comment

    Have you tried removing the device ftom Device manager, Uninstalling all ATI Drivers and Re-Installing The Device?
    LVL 12

    Expert Comment

    hi, are you sure you have the right drivers? If you can connect to the internet you can go to the dell website and you can use their assistant to find all the correct drivers. If there is nothing wrong with the card it self then you need to look closer into your drivers situation:

    this is the uk site:

    if you are sure you have the right drivers then unistall it and install it again. I have found this of the microsoft website as well:
    Code 10

    If the device has a FailReasonString value in its hardware key, that string is displayed as the error message. The driver or enumerator puts this registry string value there. If there is no FailReasonString in the hardware key, you receive the following error message:
    This device cannot start. (Code 10)
    Recommended resolutions

    Here are some things that you can try to resolve this problem.

    Update the driver

    In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

    You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.

    View the article in the Microsoft Knowledge Base

    For more information about Code 10-related errors , click the following article number to view the article in the Microsoft Knowledge Base:
    943104  Description of Code 10-related errors that Device Manager generates on Windows XP-based computers
    LVL 12

    Accepted Solution

    i have also found this one for you as well:
    LVL 14

    Expert Comment

    There are 3 drivers for 3 different video cards for that laptop.  My guess is you installed the wrong driver.  Reboot the computer and go into the BIOS (F2 after you turn it on) and check the system page.  It may list the actual video card there.  If it doesn't, then go here

    and download the freeware version.  Run it and it should detect the video card so you can determine the correct driver to download.  Make sure you uninstall the previous driver before installing the new one.
    LVL 12

    Expert Comment

    Hi .
    I have resolved some issues before like this useing

    Just Uninstall the device in decvice manager.

    Do not let windows put it back on.

    Just let driver easy pick up the driver first then uninstall the driver and then put in on with driver easy.

    Try its FREE and very well fix your issue.
    LVL 91

    Expert Comment

    you can test if the video card works ok when booted from a live knoppix cd :  

    if that works, you know the card - hardware is ok, and the problem is software
    LVL 12

    Expert Comment

    has it worked for you?

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    In this article you will get to know about pros and cons of storage drives HDD, SSD and SSHD.
    This is about my first experience with programming Arduino.
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now