windows mail vista 32bit

Posted on 2011-10-06
Medium Priority
Last Modified: 2012-06-21
After upgrading to Trend Micro Latest version, windows mail won't start - it says internal error. The same Trend update on the desktop computer worked fine.
I've copied the contents on the c:\users\[user]\appdata\local\microsoft\windows mail folder to another folder and then deleted the contents of the original.  I restarted Windows and booted windows mail ok but the message contents weren't there of course. I exited WM and restarted it but the error came back - internal error ......winmail.exe
Any idea what's going on here please
Question by:dengolding
  • 2

Accepted Solution

dengolding earned 0 total points
ID: 36924500
I don't know how to deal with this one now as I've found the solution. There was a separate message coming up on startup that said 'desktop sms class not registered' On a hunch, I uninstalled Desktop SMS - not knowing if that affected anything but the user would never send sms messages from the computer anyway.
Windows mail started alright after rebooting, so I imported all the saved messages and contacts back again although they were brought back under recovered messages. What's annoying is that had i suspected there might be a connection between windows mail and texting in the beginning  I would have deleted that first and possibly saved a lot of testing and restoring files.
Do I award myself the points or do they lapse?
LVL 44

Expert Comment

ID: 36928266
You can't give yourself points. You can however, mark your own message (# 36924500) as the solution and give yourself 0 points.

Author Closing Comment

ID: 36954244
Found own solution

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