A client wants to have the Delegated Access functionality for his administrative assistant and also wants to be able to manage his two Exchange Accounts from his single profile in Outlook 2010. I realize this is not a supported configuration. Microsoft says on this technet page, http://technet.microsoft.com/en-us/library/ee815819.aspx
, "Delegate accounts are not supported in profiles that have multiple Exchange accounts. Users who have delegate access to a mailbox must keep that account in a separate profile from any other Exchange account.". I have also looked at this Microsoft support page which gives a workaround, http://support.microsoft.com/kb/981245
. Has anyone tried this? And if so, what are the downsides in functionality? He wants to be able to manage all aspects of Outlook for his multiple Exchange accounts, ie, meeting requests, Contacts, calendars, and emails both sending and receiving from his one profile. And is also demanding his administrative assistant be able to manage all the same things from an "On behalf of" delegated perspective. The client is in the financial services industry and the compliance and regulatory requirements demand that all communications are journaled and require distinct delineations about email origination whether from the actual sender or from the administrative assistant. The client DOES NOT want to work out of multiple Outlook profiles (thinks it's too cumbersome), DOES NOT want to have a separate VM running real-time with a different instance of Outlook with a different profile for the second Exchange account, (thinks it's too cumbersome), DOES NOT want to use OWA (too cumbersome), has two Exchange accounts and is demanding the delegated access functionality for his administrative assistant.
His configuration requirements are even more challenging for his administrative assistant. Not only does he want her to manage her two Exchange accounts from her single profile but he wants her to be able to manage his two Exchange accounts as well as a third Exchange account for another partner as a delegate?
Any input about this workaround and/or alternative suggestions would be greatly appreciated. I'm really stuck between a rock and a hard place. He's asking us to give him something that Microsoft says will not work but he still wants what he wants?