troubleshooting Question

Word/Outlook 2003 Freezing When Adding a Contact

Avatar of K_Wilke
K_Wilke asked on
Microsoft Word
8 Comments1 Solution292 ViewsLast Modified:
Hello all,
I have a client that has Office 2003 on a Windows 7 Professional PC.
When she is in Word and tries to add a contact, she goes through the normal steps to add the contact.  As soon as the contact is added it goes back to the contact list and this list along with Word 2003 completely freezes and the banner states:
(Not Responding)
The only thing that we can do is do a Ctrl+Alt+Del then end the process of Winword.exe
I have not found very much on the internet to fix this and have tried what I have found but nothing works.
I am not sure what to do to fix this one.
Kelly W.

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