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K_Wilke
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Word/Outlook 2003 Freezing When Adding a Contact

Hello all,
I have a client that has Office 2003 on a Windows 7 Professional PC.
When she is in Word and tries to add a contact, she goes through the normal steps to add the contact.  As soon as the contact is added it goes back to the contact list and this list along with Word 2003 completely freezes and the banner states:
(Not Responding)
The only thing that we can do is do a Ctrl+Alt+Del then end the process of Winword.exe
I have not found very much on the internet to fix this and have tried what I have found but nothing works.
I am not sure what to do to fix this one.
Thanks,
Kelly W.
Microsoft Word

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Last Comment
K_Wilke

8/22/2022 - Mon
Pr1z

Have you tried running Help ==> Detect and Repair??  That really is the fix for all problems in Office 2003.  It could also be corruption in the PST/OST file that Outlook is using to store the data scaost.exe and scanpst.exe are going to be your friends there.

Is this a POP/IMAP mailbox or is it hosted on an Exchange server??

Hope this helps

Priz
K_Wilke

ASKER
Actually it is a Pop mailbox.  No Exchange server.
I will try the help, Detect and Repair this evening.
Will I need the Office CD for this?
Is this from Outlook or Word that I do this?
Thanks,
Kelly W.
ASKER CERTIFIED SOLUTION
Pr1z

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K_Wilke

ASKER
Hello,
I tried a detect and repair and a scanpst.exe on the PST file, rebooted the PC and the issue still happens.
Thanks,
Kelly W.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
K_Wilke

ASKER
I know that this is a noodle scratcher but any more ideas?
Thanks,
Kelly W.
K_Wilke

ASKER
Any more ideas on this one?
Thanks,
Kelly W.
K_Wilke

ASKER
Anyone?
Thanks,
Kelly W.
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K_Wilke

ASKER
After trying many things, came to the conclusion that there is an issue between Office 2003 SP3 and Windows 7 SP1.
Since you were the only one that tried to help out, you get all the points.