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  • Status: Solved
  • Priority: Medium
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Word/Outlook 2003 Freezing When Adding a Contact

Hello all,
I have a client that has Office 2003 on a Windows 7 Professional PC.
When she is in Word and tries to add a contact, she goes through the normal steps to add the contact.  As soon as the contact is added it goes back to the contact list and this list along with Word 2003 completely freezes and the banner states:
(Not Responding)
The only thing that we can do is do a Ctrl+Alt+Del then end the process of Winword.exe
I have not found very much on the internet to fix this and have tried what I have found but nothing works.
I am not sure what to do to fix this one.
Thanks,
Kelly W.
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K_Wilke
Asked:
K_Wilke
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1 Solution
 
Pr1zCommented:
Have you tried running Help ==> Detect and Repair??  That really is the fix for all problems in Office 2003.  It could also be corruption in the PST/OST file that Outlook is using to store the data scaost.exe and scanpst.exe are going to be your friends there.

Is this a POP/IMAP mailbox or is it hosted on an Exchange server??

Hope this helps

Priz
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K_WilkeAuthor Commented:
Actually it is a Pop mailbox.  No Exchange server.
I will try the help, Detect and Repair this evening.
Will I need the Office CD for this?
Is this from Outlook or Word that I do this?
Thanks,
Kelly W.
0
 
Pr1zCommented:
Depending on how Office was installed, you may need a copy of the original CD.  You can run a Detect and Repair from either application, but you should close all office applications when it starts to run.

Use Outlook to locate the PST file that is being used to store the Contact information then close Outlook. Use ScanPST.EXE to check ad repair any errors that are found.  More information here ==> http://support.microsoft.com/kb/287497

Priz
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K_WilkeAuthor Commented:
Hello,
I tried a detect and repair and a scanpst.exe on the PST file, rebooted the PC and the issue still happens.
Thanks,
Kelly W.
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K_WilkeAuthor Commented:
I know that this is a noodle scratcher but any more ideas?
Thanks,
Kelly W.
0
 
K_WilkeAuthor Commented:
Any more ideas on this one?
Thanks,
Kelly W.
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K_WilkeAuthor Commented:
Anyone?
Thanks,
Kelly W.
0
 
K_WilkeAuthor Commented:
After trying many things, came to the conclusion that there is an issue between Office 2003 SP3 and Windows 7 SP1.
Since you were the only one that tried to help out, you get all the points.
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