asked on
Word/Outlook 2003 Freezing When Adding a Contact
Hello all,
I have a client that has Office 2003 on a Windows 7 Professional PC.
When she is in Word and tries to add a contact, she goes through the normal steps to add the contact. As soon as the contact is added it goes back to the contact list and this list along with Word 2003 completely freezes and the banner states:
(Not Responding)
The only thing that we can do is do a Ctrl+Alt+Del then end the process of Winword.exe
I have not found very much on the internet to fix this and have tried what I have found but nothing works.
I am not sure what to do to fix this one.
Thanks,
Kelly W.
I have a client that has Office 2003 on a Windows 7 Professional PC.
When she is in Word and tries to add a contact, she goes through the normal steps to add the contact. As soon as the contact is added it goes back to the contact list and this list along with Word 2003 completely freezes and the banner states:
(Not Responding)
The only thing that we can do is do a Ctrl+Alt+Del then end the process of Winword.exe
I have not found very much on the internet to fix this and have tried what I have found but nothing works.
I am not sure what to do to fix this one.
Thanks,
Kelly W.
Microsoft Word
Last Comment
K_Wilke
ASKER
Actually it is a Pop mailbox. No Exchange server.
I will try the help, Detect and Repair this evening.
Will I need the Office CD for this?
Is this from Outlook or Word that I do this?
Thanks,
Kelly W.
I will try the help, Detect and Repair this evening.
Will I need the Office CD for this?
Is this from Outlook or Word that I do this?
Thanks,
Kelly W.
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ask a questionASKER
Hello,
I tried a detect and repair and a scanpst.exe on the PST file, rebooted the PC and the issue still happens.
Thanks,
Kelly W.
I tried a detect and repair and a scanpst.exe on the PST file, rebooted the PC and the issue still happens.
Thanks,
Kelly W.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
ASKER
I know that this is a noodle scratcher but any more ideas?
Thanks,
Kelly W.
Thanks,
Kelly W.
ASKER
Any more ideas on this one?
Thanks,
Kelly W.
Thanks,
Kelly W.
ASKER
Anyone?
Thanks,
Kelly W.
Thanks,
Kelly W.
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ASKER
After trying many things, came to the conclusion that there is an issue between Office 2003 SP3 and Windows 7 SP1.
Since you were the only one that tried to help out, you get all the points.
Since you were the only one that tried to help out, you get all the points.
Is this a POP/IMAP mailbox or is it hosted on an Exchange server??
Hope this helps
Priz