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Ex2010 Resource Booking Attendant

Posted on 2011-10-06
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Last Modified: 2012-05-12
Hello all -

We are in the process of moving Exchange 2010 (SP1 rollup 5) from an older server to a new beefier box.  The process we are using is simply installing Ex2010 on he new server and moving everything to it and then we'll remove the old server.

Up to now, all has been fine.  What we noticed today is that when we move a room resource mailbox to the new server, the auto-accept stops working.  In looking at it further, we noticed that we cannot enable the Resource Booking Attendant on the new server - the checkbox for that is grayed out in the EMC when we open properties on a room resource mailbox.

The attchment is a screenshot of what the properties look like and you will notice the 'locked' chekbox as well as several mising tabs.

I think I am just missing something simlpe here, but I was unable to find any good info on the web in regards to this.  I found a lot about how to create room resources and all, but not much about the Resource Booking Attendant or its workings.

Any help would be appreciated.

Thanks!

PS - the Mailbox Assistant service is started (even restarted) on the new server.

screenshot.jpg
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Question by:dasmail2000
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Expert Comment

by:gravy-x
ID: 36925593
The screenshot looks like it's a user mailbox and not a resource mailbox. Can you run the command below to verify?
get-mailbox -identity "Blue Conference Area" | format-list resourcetype
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Author Comment

by:dasmail2000
ID: 36925622
Here is the output from that:

ResourceType : Room


(And thanks for taking the time to look at this.)
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Author Comment

by:dasmail2000
ID: 36927183
Any thoughts anyone?
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Expert Comment

by:gravy-x
ID: 36928459
I can't help but think that looks just like a user mailbox. As a last resort, I'd export the calendar data, delete and recreate the mailbox, and reimport.
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Author Comment

by:dasmail2000
ID: 36944597
I tried to create a new room mailbox and it fails stating that there is "no provisioning handler is installed".

I can find next to nothing on this error.

Anyone have any ideas?

Thanks in advance.
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Accepted Solution

by:
gravy-x earned 2000 total points
ID: 36949161
Could either be a permissions error or a failed install of the Mailbox role. Is the new beefier server running 2008R2? Did it meet all the prerequisites?
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Author Comment

by:dasmail2000
ID: 36950658
It is running 2008R2 and as far as I know all the prerequisities are good.

Since you specifically asked about R2, is there something about R2 that I have missed?

We do have user mailboxes on that server and hey seem fine.

I did run the BPA and I got an error stating "The System Attendant homeMDB attribute is missing".  I went thorugh http://technet.microsoft.com/en-us/library/dd535374(EXCHG.80).aspx to address it - or tried to anyway.  The steps they list are:

1.Start the ADSI Edit tool. To do this, click Start, click Run, type adsiedit.msc, and then click OK.

2.Connect to the Configuration container if ADSI Edit is not already connected. To do this, follow these steps:

a.On the Action menu, click Connect to.
b.In the Select a well known Naming Context list, click Configuration, and then click OK.

3.Expand the following path:

Configuration [<domainController>.contoso.com]
CN=Configuration,DC=contoso,DC=com
CN=Services
CN=Microsoft Exchange
CN=<OrganizationName>
CN=Administrative Groups
CN=Exchange Administrative Group (<ID>)
CN=Servers
CN=<MailboxServerName>
CN=Information Store
CN=<StorageGroupName>

4.In the details pane, right-click the CN=<DataBaseName> entry that has a Class value of msExchPrivateMDB, and then click Properties.

5.On the Attribute Editor tab, click distinguishedName, and then click View.

6.Copy the path that appears in the Value box, and then click Cancel.

7.Click Cancel, and then exit the ADSI Edit tool.

The problem I found is that there is nothing in under CN=Information Store on either server as seen here:


Thoughts?
adsi.jpg
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Author Comment

by:dasmail2000
ID: 36950687
As a side note, prioir to installing Exchange I did do the following:

Open PowerShell and run: Import-Module ServerManager
With PowerShell still open run: Add-WindowsFeature NET-Framework,RSAT-ADDS,Web-Server,Web-Basic-Auth,Web-Windows-Auth,Web-Metabase,Web-Net-Ext,Web-Lgcy-Mgmt-Console,WAS-Process-Model,RSAT-Web-Server,Web-ISAPI-Ext,Web-Digest-Auth,Web-Dyn-Compression,NET-HTTP-Activation,RPC-Over-HTTP-Proxy -Restart

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Author Comment

by:dasmail2000
ID: 36950732
Scratch the previous part about adsiedit - I was experiencing a severe brain cramp.  I think I might have it taken care of....I'll let you know.

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Author Closing Comment

by:dasmail2000
ID: 37569909
The actual answer was the SP1 was somehow messed up.  As soon as I reapplied it for the second time, everytyhing worked just fine.

I am awarding points not for the solution but rather for the effort - so thanks.

Sorry I did not do this sooner.
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