Lost Emails

Hi,

We've got Symantec Mail Security for Exchange v5 installed on a Small Business Server 2003 (Windows Server 2003, Exchange 2003).

This morning, the Symantec virus database was corrupt and users couldnt view the body of new emails that were coming in.

After a bit of research, we used this guide to repair the virus database:-
http://www.symantec.com/business/support/index?page=content&id=TECH132624&locale=en_US

However, now, all the emails that arrived this morning have all vanished. Also, a user has reported that all their sent items are missing.

Is there any way to recover the mornings emails? And is there any way to recover the sent items belonging to that particular user?
When I look at the mailbox in Exchange System Manager, it reports that this particular user has a mailbox with 300MB in it.
However outlook reports just 65MB under Folder Sizes.


There is no valid backup available for exchange. I've tried "Recover Deleted Items", but its empty.

Thanks
Dan
LVL 5
DanJournoAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

DanJournoAuthor Commented:
Ive found the emails, there are in Sync Issues/Server Failures. How can I recover those emails back into their correct places? Just drag and drop??
0
Jian An LimSolutions ArchitectCommented:
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DanJournoAuthor Commented:
Does Mailbox Cleanup delete all the emails, or restore them to their correct locations?
0
Jian An LimSolutions ArchitectCommented:
which "Mailbox Cleanup" you mentioning?

http://www.unisa.edu.au/ists/email/mailboxcleanup.asp

Outlook 2003 mailbox clean up do the following. which never include restore item
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.