Lost Emails

Posted on 2011-10-06
Last Modified: 2012-05-12

We've got Symantec Mail Security for Exchange v5 installed on a Small Business Server 2003 (Windows Server 2003, Exchange 2003).

This morning, the Symantec virus database was corrupt and users couldnt view the body of new emails that were coming in.

After a bit of research, we used this guide to repair the virus database:-

However, now, all the emails that arrived this morning have all vanished. Also, a user has reported that all their sent items are missing.

Is there any way to recover the mornings emails? And is there any way to recover the sent items belonging to that particular user?
When I look at the mailbox in Exchange System Manager, it reports that this particular user has a mailbox with 300MB in it.
However outlook reports just 65MB under Folder Sizes.

There is no valid backup available for exchange. I've tried "Recover Deleted Items", but its empty.

Question by:DanJourno
    LVL 5

    Author Comment

    Ive found the emails, there are in Sync Issues/Server Failures. How can I recover those emails back into their correct places? Just drag and drop??
    LVL 35

    Accepted Solution

    LVL 5

    Author Comment

    Does Mailbox Cleanup delete all the emails, or restore them to their correct locations?
    LVL 35

    Expert Comment

    by:Jian An Lim
    which "Mailbox Cleanup" you mentioning?

    Outlook 2003 mailbox clean up do the following. which never include restore item

    Featured Post

    Are your corporate email signatures appalling?

    Is it scary how unprofessional your email signatures look? Do users create their own terrible designs and give themselves stupid job titles? You can make this a lot easier for yourself by choosing an email signature management solution from Exclaimer today.

    Join & Write a Comment

    Set OWA language and time zone in Exchange for individuals, all users or per database.
    Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
    In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
    In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    24 Experts available now in Live!

    Get 1:1 Help Now