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Lost Emails

Posted on 2011-10-06
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Last Modified: 2012-05-12
Hi,

We've got Symantec Mail Security for Exchange v5 installed on a Small Business Server 2003 (Windows Server 2003, Exchange 2003).

This morning, the Symantec virus database was corrupt and users couldnt view the body of new emails that were coming in.

After a bit of research, we used this guide to repair the virus database:-
http://www.symantec.com/business/support/index?page=content&id=TECH132624&locale=en_US

However, now, all the emails that arrived this morning have all vanished. Also, a user has reported that all their sent items are missing.

Is there any way to recover the mornings emails? And is there any way to recover the sent items belonging to that particular user?
When I look at the mailbox in Exchange System Manager, it reports that this particular user has a mailbox with 300MB in it.
However outlook reports just 65MB under Folder Sizes.


There is no valid backup available for exchange. I've tried "Recover Deleted Items", but its empty.

Thanks
Dan
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Question by:DanJourno
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Author Comment

by:DanJourno
ID: 36925813
Ive found the emails, there are in Sync Issues/Server Failures. How can I recover those emails back into their correct places? Just drag and drop??
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Jian An Lim earned 2000 total points
ID: 36929036
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Author Comment

by:DanJourno
ID: 36929447
Does Mailbox Cleanup delete all the emails, or restore them to their correct locations?
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Expert Comment

by:Jian An Lim
ID: 36934388
which "Mailbox Cleanup" you mentioning?

http://www.unisa.edu.au/ists/email/mailboxcleanup.asp

Outlook 2003 mailbox clean up do the following. which never include restore item
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