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Problem printing from a specific Windows user profile

Posted on 2011-10-06
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Last Modified: 2012-05-12
I am having an issue printing to any of my network Ricoh MF printers on my print server from a specific profile on one Windows XP machine.  I have included a screenshot of the error I am receiving.  I have 5 of these Ricoh network printers (3 different models), and I get the same error regardless of which one I try to print to.  Printing a test page works fine, but it seems any other Windows printing results in the error.  I did however, print a Word document to the MS XPS Document Writer, then open the file and print to one of the printers with no problem.  I have also logged into the system with my administrator account and printed with no problems.  The last thing I tried was to remove the user's profile (after saving the user's Documents, Favs, and Desktop folders) and recreating it, followed by moving the 3 folders back into the account.  This did not resolve the printing issue.  Can anyone help with this? Burton-Printing-Error.doc
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Question by:Dustin23
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ganix earned 2000 total points
ID: 36927036
If you printed with an administrator account with no problems it could be a permissions issue on the printer with that user account.
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Author Comment

by:Dustin23
ID: 36927253
@ ganix

I thought that too, but the printer connections are pushed out from my print server and all domain users have access to them.  All domain users, with the exception of my domain admin accounts, have the same access rights on the network.  Also, no other users have reported issues printing...
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by:Dustin23
ID: 36943755
Anyone have anymore thoughts on this??
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Expert Comment

by:ganix
ID: 36944251
All the PCs have Windows XP as OS?
One thing you can try is to unnistall the printer to erase the drivers (and the extra files when you were asked to) and reinstall it to check there isn't a driver issue.
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Expert Comment

by:ganix
ID: 36944344
I think those ricoh printers may have some differents drivers like pcl6 or pcl5. Did you try with all?
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Author Comment

by:Dustin23
ID: 36944549
@ ganix

I have a few Windows 7 machines, but the vast majority are XP.  Do you mean uninstall the printers on the print server or the affected local machine?  I currently only have the PCL6 drivers installed...
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Expert Comment

by:ganix
ID: 36944675
I meant the printers on the affected local machine. But you can try first to load the other drivers the printers must have (I think you have the installation cd but also you can download them from ricoh's web page). Look at one of your current xp machine working with no troubles with that printers and the same version of ms word to check out which driver are installed. (I assume all xp machines are running x32)
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Expert Comment

by:ganix
ID: 36944717
Sorry, I forgot to say I think you could try with the PCL5 driver.
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Author Comment

by:Dustin23
ID: 36945841
Got it fixed.  Printers were deployed through GP, but not shared.  Apparently you must do both...
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Author Closing Comment

by:Dustin23
ID: 36945847
Problem was my fault...had to share the printers
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