Unable to open Outlook Calendar item
Posted on 2011-10-06
I have an assistant that has full access permissions to the CEO’s account. 2 times now a calendar item on the CEO’s calendar does not appear in his calendar on her Outlook. She can search for the calendar item and find it, open it and edit it. The calendar item is not a meeting invite, recurring meeting, an updated meeting, but a stand-alone calendar appointment. The calendar item does appear in his Outlook and OWA.
Through OAW, I opened the calendar item and saved it. Once this was done, the calendar item appeared on his calendar in her Outlook. But she is not able to open it. She receives the following error when she tries to open the calendar item on his calendar from her Outlook “The operation is not supported until the entire message is downloaded. Download message and try again.”
I am able to open the calendar item via his Outlook and OWA but not her Outlook where she manages his calendar.
I have removed and readded his account. I have deleted and created new Outlook profile including new OST. I have removed and readded assistants permissions to CEOs account. So far the only thing that works is either putting the entire profile in online mode (non cached mode) or leaving the main account in cached mode and turning of download shared folder (effectily putting the shared folders in to online mode.)
Windows XP sp3
Outlook 2007, SP2 (cached mode)
Exchange 2007 (8.2 Build 176.2)
Any help much appreciated.