Learn how to a build a cloud-first strategyRegister Now


Unable to open Outlook Calendar item

Posted on 2011-10-06
Medium Priority
Last Modified: 2013-11-05
I have an assistant that has full access permissions to the CEO’s account. 2 times now a calendar item on the CEO’s calendar does not appear in his calendar on her Outlook. She can search for the calendar item and find it, open it and edit it. The calendar item is not a meeting invite, recurring meeting, an updated meeting, but a stand-alone calendar appointment. The calendar item does appear in his Outlook and OWA.

Through OAW, I opened the calendar item and saved it. Once this was done, the calendar item appeared on his calendar in her Outlook. But she is not able to open it. She receives the following error when she tries to open the calendar item on his calendar from her Outlook “The operation is not supported until the entire message is downloaded. Download message and try again.”

I am able to open the calendar item via his Outlook and OWA but not her Outlook where she manages his calendar.

I have removed and readded his account. I have deleted and created new Outlook profile including new OST. I have removed and readded assistants permissions to CEOs account. So far the only thing that works is either putting the entire profile in online mode (non cached mode) or leaving the main account in cached mode and turning of download shared folder (effectily putting the shared folders in to online mode.)

Windows XP sp3
Outlook 2007, SP2 (cached mode)
Exchange 2007 (8.2 Build 176.2)

Any help much appreciated.

Question by:temcdonough
  • 2
LVL 47

Expert Comment

ID: 36928696
This is a common issue with Cached Exchange mode?

Any reason for using it?

Do both of these Users Use laptops?

Or do both of these Users have Desktops?


Author Comment

ID: 36928792
User has desktop but travels with Blackberry and iPad. The assistant manages the calendar from her desktop and has access to his calendar via her iPad and iPhone.

Bit of a nightmare on how many devices have access to this one single account.
LVL 47

Accepted Solution

apache09 earned 2000 total points
ID: 36928867
Unless they have a really undependable network at the office

With these user details and in this particular situation
Cached Exchange mode Should not be used.

There is no bennefit from it, for eigther user.

Simply turn it off, both machines.

Assuming that the Blackberry and Ipad are using OWA
Should be no issues there

If you think there might be, you could clear all Downloaded exchange data from the mobile devices
and resync

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Eseutil Hard Recovery is part of exchange tool and ensures Exchange mailbox data recovery when mailbox gets corrupt due to some problem on Exchange server.
Steps to fix error: “Couldn’t mount the database that you specified. Specified database: HU-DB; Error code: An Active Manager operation fail”
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses
Course of the Month21 days, left to enroll

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question