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Select the Email Account-&gt;Menu button-&gt; Email Account Management-&gt;Email account settings--&gt; Signature. <br />
Send the Service books again
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Probably you can try to change it using the Blackberry Desktop Manager while the device connected<br />
<br />
<a href="http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02035" rel="ugc">http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02035</a>
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sounds like it might need reactivated or have service books sent down to it. &nbsp;changing the sim might require the encryption code to be updated.<br />
<br />
as s2kumar6 said, try getting the user to dock it to their system by USB and run Desktop Manager (which should be the same version as the firmware or better) and see if that helps. &nbsp;Use the BES to send the service books again.
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Resent the service books, will follow up with the user today if I can.
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service books helps him get into that menu now :)<br />
<br />
However, he cannot log in using his credentials :(
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New SIM card installed, and now the user cannot see his email signature option to change it. &nbsp;Service provider says that that's normal, RIM says BS. &nbsp;I have checked a few other users in the office, they can change theirs and they are also BES connected.<br />
<br />
Can this be fixed without a reload?
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New SIM card installed, and now the user cannot see his email signature option to change it.  Service provider says that that's normal, RIM says BS.  I have checked a few other users in the office, they can change theirs and they are also BES connected.

Can this be fixed without a reload?

Blackberry no longer has the signature option (BES conected)

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.

BlackBerry

The BlackBerry operating system is proprietary; releases beginning with BlackBerry 10 include support for applications written for the Android platform. As such, developers can use almost any programming language that can be used for other smartphones, including Java, Adobe Air, .NET and HTML5/JS (via an app packaging framework like PhoneGap) .

BlackBerry Programming

A smartphone or smart phone is a mobile phone with an advanced mobile operating system that combines features of a personal computer operating system with other features useful for mobile or handheld use. They typically combine the features of a cell phone with those of other popular mobile devices, such as personal digital assistant (PDA), media player and GPS navigation unit. Most smartphones can access the Internet, have a touchscreen user interface, can run third-party apps, music players and are camera phones. Most Smartphones produced from 2012 onwards also have high-speed mobile broadband 4G LTE internet, motion sensors, and mobile payment mechanisms.