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Blackberry no longer has the signature option (BES conected)

New SIM card installed, and now the user cannot see his email signature option to change it.  Service provider says that that's normal, RIM says BS.  I have checked a few other users in the office, they can change theirs and they are also BES connected.

Can this be fixed without a reload?
BlackBerryBlackBerry ProgrammingSmartphones

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Iain MacMillan

8/22/2022 - Mon