Outlook 2007 message body missing
Posted on 2011-10-06
Please read carefully.
I have a person running Windows 7 Pro, fully patched, and Microsoft Office 2007, also fully patched. We are running Exchange Server 2003.
He experiances random emails, 3 or 4 a day, in which the message body is blank. These emails do not have any relation to each other. Example: the same person could send 3 emails and only one will experiance a blank message body. Very random.
I can log onto a different PC and look at the same email and the message body is complete.
I can see the message with Web Mail. So the email is entering our system correctly.
I have searched the extensive messages entered here at Experts-Exchange concerning this problem and have tried many of the solutions. None have worked.
So, please read the following solutions that I have tried and comment accordingly:
* Have tried all various settings under: Tools>Options>Mail Format>Signatures and Fonts / Editor Options. None worked.
* I have setup a new Mail Profile with and without cached mode enabled, neither worked.
* I have deleted the Microsoft Templates, normal.dot etc. Did not help.
Please note that I have tried almost all of the suggestions posted here at Experts-Exchange to no avail.
I have not tried to uninstall MS Office (I have run Office diagnostics), but the posts I have read seem to state that it did not help.
Short of starting over, can any one offer a suggestion?
Thanks! ***Please note that I do not have the laptop in my possesion, so any replies to this question will be delayed. Please post and I will reply as quickly as I can. Apologies up front!***