List items in search results
Posted on 2011-10-06
Some users aren't too happy with their user experience for the search function of their site and I'm wondering what, if anything, can be done to address this.
This particular site contains FAQs in lists, the idea being that they can search for a keyword and relay the answer to the relevant FAQ over the phone.
So, when they search they are mostly given results that point to the list itself and the indivdual list item.
If they click the link (search result) for the list itself they are taken to the list and then have to scroll through to find the search criteria.
If they click the search result which points to a list item they get the list dialogue window which is full screen which means they lose most of their navigation e.g. breadcrumb trail or search results page.
Not all are happy using the back button.
Is there a way to have list items (from search results) show in the normal lightbox window as opposed to full screen?