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SAM2009
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The e-mail account does not exist at the organization

When I do a msg tracking in Exchange 2003 system manager in TO it shows: /O=ENTREPRISE/OU=INFO/CN=RECIPIENTS/CN=STP99

Is that normal? How to make sure this recipient exist because sender receives a msg saying that recipient does not exist?:

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-The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.

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ExchangeOutlookActive Directory

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Steve

8/22/2022 - Mon
Em Man

STP99, does this one exist on your AD?
SAM2009

ASKER
Yes but can I verify the whole path /O=ENTREPRISE/OU=INFO/CN=RECIPIENTS/CN=STP99?
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Navdeep

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R--R

First open the account properties in AD ad ncheck if any exchange tabs are available to this user.
Also check if the accout is able to login to OWA.
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rwheeler23
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SAM2009

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Steve

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SAM2009

ASKER
Ya we talking about internal user.
SAM2009

ASKER
Ya this due to cache in Outlook user.

Deleting contact in error in NK2 file with utility prog for that, use owa or adr list work fine.

Thank you to all.
Navdeep

Hi,

Just wondering why have you marked the question to delete?

Regards,
Navdeep v-2nas
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Steve

The asker has no marked it to delete. Tey have accepted their own comment as the 'answer' and set some of our responses as 'assisted' solutions.