VMWare View Error "The connection to the remote computer ended" after trying to connect to desktop ...

Posted on 2011-10-06
Last Modified: 2013-02-24
Hi Experts,

Im having a problem tryin to connect to a desktop with the VMWare View 4.6 client on Windows XP and 7. I get "The connection to the remote computer ended" after trying to connect to desktop ...

It all works fine internally, but we get this error when we try and connect externally. The user logs in, it authenticates fine, successfully connects to the desktop then all you see is a black screen. Please help !!!

We are running a VMWare 4.1, vCenter 4.1, View Composer 2.6, View 4.6 with PCoIP.

Thank you in advance.

Question by:trevsoft
    LVL 30

    Accepted Solution

    please describe yor external wan setup
    LVL 116

    Assisted Solution

    by:Andrew Hancock (VMware vExpert / EE MVE)
    How are you connecting externally?

    Do you have all the Ports enabled on the Firewall?

    Are you using the Security Server?

    Are you using a VLAN?
    LVL 1

    Author Comment

    Hi Guys,

    All good, i wasnt setting the external IP address for the gateway correctly.

    Expert Comment

    Im also having same issue when one particular user logs in
    but for same vdi other users can login using view client

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