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Outlook - Forwarded E-Mail from Shared Mailbox gets stuck in Outbox

Posted on 2011-10-07
Medium Priority
Last Modified: 2012-05-12
We are currently running Outlook 2007 and Exchange 2010 - just migrated off Lotus Notes over the last few weeks so still getting to grips with the new environment

I am having an issue with forwarding e-mail from a shared mailbox to another mailbox

For example, I have two mailboxes - USERA and USERB.

In Outlook, USERA has been granted 'Publishing Editor' permissions to USERB mailbox - USERB mailbox has been added under the Account Settings --> Advanced Page and all USERB mailbox/folders are visible under Mail Items when logged in a s USERA

Under the EMC, USERA has been granted permissions to Send on Behalf of USERB (Mail Flow Settings --> Delivery Options)

When logged in as USERA - I can succesfully send on behalf of USERB (New Message - FROM : USERB - to another e-mail account - i.e. USERC) - message goes to USERC - shown as sent on behalf of USERB and the message goes into USERA Sent Items

If, still logged in as USERA, I select an e-mail in USERB mailbox and then click Forward (FROM : USERB - To: USERC) then USERC will successfully recieve the message but the message will remain in USERA Outbox - it does not go into Sent Items

If you go into the Outbox you can successfully delete this message

I have restarted the Exchange server so I know it nothing to do with delayed permissions not filiter through

Is there some additional permission levels that need to be configured

Question by:PKFIOM
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LVL 19

Expert Comment

ID: 36929825
Can you check if it is working through OWA.

Author Comment

ID: 36929876
Both Create New Message and Forward message works OK under OWA


Expert Comment

ID: 36930045
Create this registry key on both clients and test

Search DelegatesentItemstyle : put it 0
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Accepted Solution

sumit_arora earned 2000 total points
ID: 36930049
in your case it will 12.00

Expert Comment

ID: 36930186

corrected my path

Author Closing Comment

ID: 36930353
Excellent - Thanks

Registry settings was set to 1 - changed to 0 and works fine

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