Error message at shutdown "The memory could not be written

Posted on 2011-10-07
Last Modified: 2012-05-12
When shutting my Windows 7 64-bit pc I receive the following error message everytime. "The instruction at 0x10073720 referenced memory at 0x10073720. The memory could not be written. Click OK to terminate."

The title bar reads explorer.exe - application error.

Please provide a cause and solution to this error. Thank you
Question by:CVRapids
    LVL 12

    Accepted Solution

    This can be if u sometime shut down your computer while windows was updating.

    Set your computer to clean boot and check if it makes the difference. You can follow the below steps to set your computer to clean boot.
    Clean boot:
    a.     Click Start, type msconfig in the Start Search box, and then press ENTER.
    b.     If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    c.       On the General tab, click Selective Startup.
    d.     Under Selective Startup, click to clear the Load Startup Items check box.
    e.     Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
    f.        Click OK.
    g.      When you are prompted, click Restart

    LVL 50

    Assisted Solution

    LVL 91

    Assisted Solution

    This can  be caused by many things, almost anything.
     since it is happening at shutdown, Windows is having problems terminating either a running program or shutting down a piece of hardware.
    I would start by checking the System log (Control Panel, Performance and Maintenance, Administrative Tools, Event Viewer). Look for errors in either the System or Application log. This may give you a clue.

    Also, try booting in Safe Mode, then shutting down. If you don't experience the error, I would suspect that one of your startup programs was causing the problem when it came time to terminate. You can check your startup programs through MSCONFIG (Start Run, type MSCONFIG). Click the startup tab.
    now click on diable all; reboot and test
    if the problem is gone, enable the programs one by one, or in groups, to find the cause

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