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Cancelled hotmail account still generating SPAM - how to stop that?

I have recently cancelled/disabled my long-held Hotmail account (bmorris93@hotmail.com because some malware had somehow infected it such that it was generating SPAM to my Hotmail contacts.  Despite following religiously the process required to achieve the cancellation/disabling of that Microsoft and Windows Live Hotmail account, six days later I, and others on that cancelled contact list, continue to receive obviously SPAM emails.  I can provide an MS Word 2003 document which summarizes my attempts to complete the cancellation of the Hotmail account (but I do not see a means to attach a document to this initial step of asking the question).  I would be most grateful for any advice.counsel/assistance in resolving this serious problem.  Appreciatively, Arbyem
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R_Bruce_Morris
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R_Bruce_Morris
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7 Solutions
 
R_Bruce_MorrisColonel (Retired)Author Commented:
Here is the MS Word 2003 document.  Arbyem hotmail-account-deactivation-111.doc
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eXpeLLeD_4RM_heLLCommented:
Have you tried changing the password for the account?
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nsx106052Commented:
I would start by changing the password on the hotmail account.  Then you probably want to scan for malware to make sure it has all been removed.
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tskelly082598Commented:
In the document you uploaded, the message from Microsoft states "Your email address is reserved for 270 days after closing your account. After that time, it may become available for other people to use.
To reactivate your account once you have closed it, sign in within 270 days. "

Since your password was someone known by the automated spam generator, it may have reopened your closed account per the message above to reactivate your account once you have closed it.

You should immediately login and change the password, as suggested by the other commenter, eXpeLLeD_4. That should stop the malicious automated use of your account.
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chris_martin62Commented:
before you canceled the account did you look at the sent mail to see if it was using your account or did the spammer just still you contacts and your email address. You can use any open smtp server and send an email. I can send an email of john@john.com even if the account does not exit. all you have to do is find an open smtp server that does not require authenication.

So more than likely they stole you email address and contacts but are not sending it through Hotmail.
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Neil RussellTechnical Development LeadCommented:
Cancelling the account wont stop spammers that send out SPOOFED email that LOOKS LIKE it comes from your email address or from them sending to all the email addresses that they stole from your contacts list. Dont matter how long your account is cancelled for, they will still spam from it!
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eXpeLLeD_4RM_heLLCommented:
Hotmail has got a major security issue when it comes to email accounts passwords, I have had about 5 clients including myself whose accounts have been taken over and used for SPAM. When changing the password the issue stopped. The contact list was taken from the clients, but none have reported back that they accounts were still being used for SPAM
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PapertripCommented:
Cancelling the account wont stop spammers that send out SPOOFED email that LOOKS LIKE it comes from your email address or from them sending to all the email addresses that they stole from your contacts list. Dont matter how long your account is cancelled for, they will still spam from it!

^ Correct.
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R_Bruce_MorrisColonel (Retired)Author Commented:
Hi "problem solvers":
I did check the "Sent" folder, and sure enough, the emails were originated from my bmorris93@hotmail account (which, for some strange reason, I share with Barb Morris from somewhere in Missouri, USA).  Hopefully, I have not been infected with malware to SPOOF my account.  I do have Zone Alarm Extreme Security which I keep updated daily, and perform a complete scan daily.  I also invoke SuperAntiSpyware Pro from time-to-time, also MalwareBytes, and ChicaPC-Shield.
I re-activated the offending Hotmail account and changed the password.
I will await the outcome of that action to see if the offending SPAM ceases.
Appreciatively, Arbyem
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Neil RussellTechnical Development LeadCommented:
" (which, for some strange reason, I share with Barb Morris from somewhere in Missouri, USA)."

NOBODY shares hotmail accounts
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R_Bruce_MorrisColonel (Retired)Author Commented:
That's certainly what I would like to believe, but I receive emails in my account destined for Barb Morris.  Her use of the account is obviously quite limited since only a few "personalized" emails are contained in our shared mailbox!  I cannot get an appropriate answer from anyone I have consulted.  How can I check on the dual registration/allocation of that bmorris93@hotmail.com account?  I fully intend to cancel/deactivate it once I am assured that the spam problem has been resolved via my change of password.  Arbyem
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jcimarronCommented:
R_Bruce_Morris--Are you sure the spam is actually sent from your account or only using your Hotmail address as Sender?  In the latter case I do not know there is much you can do except warn your correspondents and suggest they set up a filter (Rule) not to accept email from your old address or to put it in the Junk Mail folder.
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R_Bruce_MorrisColonel (Retired)Author Commented:
A I noted in my previous post, the offending emails were in my "Sent" folder, which indicates to me that they were originated (via some Trojan?) from my actual Hotmail account.  I will monitor the situation to ensue that the SPOOFING approach as not employed by the perperator.  Thanks for the contributions.  Arbyem
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jcimarronCommented:
R_Bruce_Morris--
Don't forget to alert your correspondents to filter email from that old address.  
You may be able to determine who is getting these emails from the header of the email.  
http://ask-leo.com/how_do_i_view_full_headers_in_windows_live_hotmail.html
You also may be interested in this article
http://ask-leo.com/someones_sending_from_my_email_address_how_do_i_stop_them.html
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R_Bruce_MorrisColonel (Retired)Author Commented:
Thanks to all.  It appears that the offending Hotmail account is finally closed, and that the malware was not of a Spoofing variety.  Hopefully, my several friends who are sending me spam can now be advised to perform the necessary steps to correct the problem with their respective accounts. Appreciatively,
 Arbyem
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jcimarronCommented:
R_Bruce_Morris--Glad to hear the good news.  You are welcome.
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