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Not all files available Offline

Whenever our Server 2008 box goes offline, our users experience problems with *some* of their My Documents.

Users' My Documents are redirected using a group policy.  The share they are redirected to, under Offline Settings, is "All files and programs that users open from the share will be automatically available offline".

How can I make all their files truly offline?  We have a mix of XP and Windows 7 clients.  Thanks!
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BartowIT
Asked:
BartowIT
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1 Solution
 
AcklesCommented:
Can you clear something,
Does this happen when the server goes offline or when the user is not connected to server, that is when they move out of network?

In W7 offline files are not dependent on login or logoff, however XP still waits for this period.

Please provide the answer & what exact behavior you want to achieve & then we can take it from there.

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BartowITAuthor Commented:
Ackles,

That is a great question and a viewpoint I didn't think of.  This happens when the server goes offline (we have to shut it down for maintenance).  

Also, I've only tested this problem on Windows 7 machines, so I would like to see what happens when I take the server offline and how an XP machine reacts.  I look forward to your help and advice!  Thank you!
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AcklesCommented:
I am sorry, I wrote something wrong.... XP only syncs when you logoff that is why you see the GUI.

Apologies.
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BartowITAuthor Commented:
So to write out the steps:

1. Our users are logged into their machines
2. I shut down the server
3. Some files are greyed out with an X, and others are not.

From what I understand, Offline Files are supposed to help people maintain their work while out of the office or in the even of a network problem.
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AcklesCommented:
I am sorry, but is the problem also happening when the user goes out of network?
Or only when you shutdown the Server?
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BartowITAuthor Commented:
I just tested both ways.  It happens whether or not a user is disconnected (unplug network cable from wall) or when I disconnect the server.
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AcklesCommented:
This behavior is fine in XP because you are terminating the connection & not logging off.
Is it also in W7?
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BartowITAuthor Commented:
Yes, it is also in Windows 7.

So I understand correctly:  It is normal behavior that I can't access all "My Documents" files while offline?  This frustrates me because what is the point of Offline Files?  
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AcklesCommented:
Are you seeing any errors related to sync in event log?

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AcklesCommented:
Please have a look at the link below:
http://blogs.technet.com/b/netro/archive/2010/04/09/how-the-synchronization-in-windows-7-offline-files-works.aspx

You can apply the GPO: Configure Background Sync : this policy applies only for Windows 7and Windows Server 2008 R2

This way you can be sure that it starts sync in the Background, but again it will depend how soon your user logs off...

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BartowITAuthor Commented:
No answer found.
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BartowITAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for BartowIT's comment http:/Q_27385674.html#37161907

for the following reason:

No answer
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AcklesCommented:
This is by Design, I don't know what can be answer to this?
I don't think we are capable of doing Design Change here
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AcklesCommented:
I would object as per my comment above.
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BartowITAuthor Commented:
It's not be design, as when we moved the users to a new server and tested, all their files were available.

Per the article from Microsoft:

Work with files while you are away from the network. When you disconnect from the network, you normally lose the ability to access any files stored on the network. But with offline files, you can disconnect from the network and still have copies of all the network files you have made available offline. This can be particularly useful if you travel with a mobile PC.

http://windows.microsoft.com/en-US/windows-vista/Understanding-offline-files

That's the whole point of Offline files.  Our server can be turned off/disconnected, and users still have access to their files via Offline files.  They are stored in their local CSC (client side cache).
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aginegCommented:
Don't we need to consider precisely what files are not synchronizing? Offline Files and Folders does not synchronize certain types of file by design. Examples: PST files, MDB, ONE, and a few other file types.
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AcklesCommented:
Please see the scenario , in W7 if I just stop the server or pull the cable it has nothing to do with it.
XP only does at logoff & if ur server is not available it won't do it
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BartowITAuthor Commented:
Agineg,

Thank you for the help, but I understand that pst and mdb files won't sync.  Things like word files, but again, not ALL word files would gray out. That's the reason for my original question, why would some go offline and some won't. My group policy sets the entire share be available offline.

Ankles,

I'm not sure, at this point we are understanding my point. For your help, I will accept your solution.  Thanks for your dedication to the question and willingness to help.
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BartowITAuthor Commented:
None.
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