I have a client that is running Exchange 2003 and has some users with Windows 7 x64 and Office 2010 (32 bit). 1 user that has been working fine for several months suddenly had her Outlook go to a disconnected state today. I can connect to her mailbox through OWA with no problems. No other users (Outlook 2010 or 2003) are reporting problems.
I have tried:
- delete her .ost file and let Outlook recreate. In this case I get a different message saying that the file just created is not an ost file.
- Deleted Outlook profile and created new, several times.
- Turned off cached mode when trying the above.
- Checked the box for always require authentication in the Outlook setup when recreating the Outlook profile.
None of the above have gotten it working. My next idea is to delete her profile off of the laptop and recreate it. We are using roaming profiles so that may or may not help, but I am looking for other ideas.
Thanks for your help.