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Outlook 2003 attachments not visible

I have a user that is unable to see the attachments in Outlook. She receives the email with the attachment and I can see the paper clip. However, when I open the email, the attachment is not visible. I discovered that I can right click on the email and select view attachments and they are there. Why are they not showing up when I open the email?

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8/22/2022 - Mon