Dell 5100cn laser printer displays the error message "Load Tray 024-964" & then "Load Tray Letter".

Dell 5100cn laser printer displays the error message "Load Tray 024-964" & then "Load Tray Letter".

Tray 1 is manual feed on this printer. Tray 2 contains 8.5" x 11" paper.

What do I need to do to fix this error so that the printer will be able to print once again?
KnowledgeableNetwork EngineerAsked:
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web_trackerConnect With a Mentor Commented:
Try turning off the printer for ten seconds then restarting it to see if the error goes away, this may help clear the printer of error messages. If this does not solve the problem will the error go away if you ad the sheet to the manual paper feed.
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KnowledgeableNetwork EngineerAuthor Commented:
web_tracker,

I have already performed these two steps that you mentioned, and these steps haven't resolved the problem.
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Joe Winograd, EE Fellow 2017, MVE 2016, MVE 2015Connect With a Mentor DeveloperCommented:
You may download the Owner's Manual from:
http://support.dell.com/support/edocs/systems/5100cn/en/OM/om_en.pdf

This may help you to troubleshoot it. Regards, Joe
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Joe Winograd, EE Fellow 2017, MVE 2016, MVE 2015Connect With a Mentor DeveloperCommented:
One other thing. Here's a link the User's Guide:
http://support.dell.com/support/edocs/systems/5100cn/en/UG/index.html

The "Understanding Printer Messages" and "Troubleshooting" sections may be helpful. Regards, Joe
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KnowledgeableNetwork EngineerAuthor Commented:
Resolved the issue by powering off the printer for 10 minutes, adjusting the paper tray size on the printer's built in paper tray, and putting paper in the printer's manual feed tray.
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