Dell 5100cn laser printer displays the error message "Load Tray 024-964" & then "Load Tray Letter".

Posted on 2011-10-07
Last Modified: 2012-06-27
Dell 5100cn laser printer displays the error message "Load Tray 024-964" & then "Load Tray Letter".

Tray 1 is manual feed on this printer. Tray 2 contains 8.5" x 11" paper.

What do I need to do to fix this error so that the printer will be able to print once again?
Question by:Knowledgeable
    LVL 18

    Accepted Solution

    Try turning off the printer for ten seconds then restarting it to see if the error goes away, this may help clear the printer of error messages. If this does not solve the problem will the error go away if you ad the sheet to the manual paper feed.

    Author Comment


    I have already performed these two steps that you mentioned, and these steps haven't resolved the problem.
    LVL 51

    Assisted Solution

    by:Joe Winograd, EE MVE
    You may download the Owner's Manual from:

    This may help you to troubleshoot it. Regards, Joe
    LVL 51

    Assisted Solution

    by:Joe Winograd, EE MVE
    One other thing. Here's a link the User's Guide:

    The "Understanding Printer Messages" and "Troubleshooting" sections may be helpful. Regards, Joe

    Author Closing Comment

    Resolved the issue by powering off the printer for 10 minutes, adjusting the paper tray size on the printer's built in paper tray, and putting paper in the printer's manual feed tray.

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