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  • Status: Solved
  • Priority: Medium
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BSoD during installation

I am trying to intall a tax program. It is a network install. I installed it on several Win 7 64-bit machines with no issue. Those were all Dell machines - the one I am trying to install it on is a custom built machine. I am using an nVidia Quadro 420 for the graphics card. I have 4 GB RAM installed, core i7 Intel CPU, Biostar MOBO.

The program I am trying to install utilizes and installs MSXML and Crystal reports.

Here is the BSoD output:

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:      1033

Additional information about the problem:
  BCCode:      d1
  BCP1:      FFFFF88003608FFC
  BCP2:      0000000000000002
  BCP3:      0000000000000001
  BCP4:      FFFFF8800FDDD0F8
  OS Version:      6_1_7601
  Service Pack:      1_0
  Product:      256_1

Files that help describe the problem:
  C:\Windows\Minidump\100711-24312-01.dmp
  C:\Users\XXXAppData\Local\Temp\WER-8501750-0.sysdata.xml

At first glance, could anyone tell me if it is a bad driver, faulty RAM, or some other issue? All other programs installed without incident. As always, any help is much appreciated.
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RoloTony
Asked:
RoloTony
1 Solution
 
wantabe2Commented:
If you are using Intel ethernet drivers you need to update them. Especially if you are trying to install this from your LAN
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ded9Commented:
Upload the .dmp file..location windows\minidump...zip minidump and upload it on EE.



Ded9
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wantabe2Commented:
I bet if you woulod update the NIC driver it will fix it. You could try uninstalling it then rebooting it & trying again just as a test. May the TCP stack is corrupt...
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nobusCommented:
as said - post this file here :  C:\Windows\Minidump\100711-24312-01.dmp
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RoloTonyAuthor Commented:
Worked like a charm! Thanks very much.
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