BSoD during installation

Posted on 2011-10-07
Last Modified: 2013-12-02
I am trying to intall a tax program. It is a network install. I installed it on several Win 7 64-bit machines with no issue. Those were all Dell machines - the one I am trying to install it on is a custom built machine. I am using an nVidia Quadro 420 for the graphics card. I have 4 GB RAM installed, core i7 Intel CPU, Biostar MOBO.

The program I am trying to install utilizes and installs MSXML and Crystal reports.

Here is the BSoD output:

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7601.
  Locale ID:      1033

Additional information about the problem:
  BCCode:      d1
  BCP1:      FFFFF88003608FFC
  BCP2:      0000000000000002
  BCP3:      0000000000000001
  BCP4:      FFFFF8800FDDD0F8
  OS Version:      6_1_7601
  Service Pack:      1_0
  Product:      256_1

Files that help describe the problem:

At first glance, could anyone tell me if it is a bad driver, faulty RAM, or some other issue? All other programs installed without incident. As always, any help is much appreciated.
Question by:RoloTony
    LVL 15

    Accepted Solution

    If you are using Intel ethernet drivers you need to update them. Especially if you are trying to install this from your LAN
    LVL 30

    Expert Comment

    Upload the .dmp file..location windows\ minidump and upload it on EE.

    LVL 15

    Expert Comment

    I bet if you woulod update the NIC driver it will fix it. You could try uninstalling it then rebooting it & trying again just as a test. May the TCP stack is corrupt...
    LVL 91

    Expert Comment

    as said - post this file here :  C:\Windows\Minidump\100711-24312-01.dmp

    Author Closing Comment

    Worked like a charm! Thanks very much.

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