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outlook 2010, bounce back when sending meeting request to 1 user

Posted on 2011-10-07
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Last Modified: 2012-05-12
we are set up on exchange 2010, user is using outlook 2010.  she can receive email fine but when anyone tries to send a meeting request the sender gets a bounce back.  

Generating server: company.com

jay@company.com
#< #5.2.0 smtp;550 5.2.0 STOREDRV.Deliver: The Microsoft Exchange Information Store service reported an error. The following information should help identify the cause of this error: "MapiExceptionCallFailed:16.18969:DB000000, 17.27161:000000005B020000000000002F0B000000000000, 255.23226:00000000, 255.27962:05000000, 255.27962:12000000, 255.27962:13000000, 255.27962:18000000, 255.27962:4F000000, 255.17082:80040000, 0.23649:00000000, 4.21921:80040000, 255.27962:FA000000, 255.1494:43000000, 255.1238:35000000, 6.21970:0F01048040008F660F010480, 6.21970:0F01048040008F660F010480, 6.21970:0F01048040008F660F010480, 6.21970:0F01048040008F660F010480, 6.21970:0F01048040008F660F010480, 6.21970:0F01048040008F660F010480, 6.21970:0F01048040008F660F010480, 6.21970:0F01048040008F660F010480, 6.21970:0F01048040008F660F010480, 6.21970:0F01048040008F660F010480, 0.49363:0F010480, 0.56965:0F010480, 4.45069:80040000, 4.10853:80040000, 0.65003:0F010480, 4.12901:80040000, 0.36425:0F010480, 4.11621:80040 000, 4.56781:80040000, 0.21484:0F010480, 4.23788:80040000, 255.1750:0F010480, 0.26849:0F010480, 255.21817:80040000, 0.29726:00000000, 4.18462:80040000".> #SMTP#

i have looked at delegates and there is no delegates listed.  the user is an active user in AD and exchange.  all others in the company receive requests just fine.  any help would be appreciated
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Question by:synetra
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11 Comments
 
LVL 26

Expert Comment

by:e_aravind
ID: 36935498
so in this case, the intended recipient is someone else and for these meeting-requests we are receiving the NDR from the jay

Jay is not in the GAL\company correct?

1. Try to clean-up the Outlook Rules
Outlook /cleanrules
Outlook /cleanserverrules
Outlook /cleanclientrules

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LVL 47

Expert Comment

by:apache09
ID: 36939873
Sounds like a Ghost Delegate
This is a common known issues in Outlook

Open her Outlook Accounts Settings
Go to Delegates

Record all the Current Delegates and their permissions

Then Delete all Exisiting delegates
Close and re-open Outlook
GO back to delegates and re-add them

What this does is rebuilds/recreates the Delegates cache
SHouldnt get the issue anymore
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Author Comment

by:synetra
ID: 36942485
thanks for the comments so far.  Jay is in the GAL/company.  only difference between her and other company employees is that she works from a home office.  we have a vpn setup to her home.

only one delegate was listed.  i deleted the delegate, closed and re-opened and issue is still there.  i added delegate back in, closed and re-opened outlook and issue still exists.
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LVL 26

Expert Comment

by:e_aravind
ID: 36946829
what is the Outlook client version jay (remote home user) is using?

I'd recollect that:
On a manager-delegate scenario, its best to have both the Managers and Delegates in the same version\build of Outlook.

Reference:
=======
Considerations when you use the Delegate Access feature in Microsoft Outlook
http://support.microsoft.com/kb/829217

Expert from the above KB Article
As a best practice, Microsoft recommends that both the delegate and the owner use the same version of Outlook

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Author Comment

by:synetra
ID: 36951835
jay is using office 2010, delegate is using office 2007.
but even if i remove the delegate, restart outlook and try to send meeting request again, i still get same bounce back.  
so would that still be the issue?
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LVL 47

Expert Comment

by:apache09
ID: 36952067
So Jay is an actual user at the company

If you removed and re-added the delegate this would not be the case

Looking a bit more at the error "MapiExceptionCallFailed"

Wonder if the MAPI is corrupt or broken

Might try to repair the MAPI, then try again
http://www.ctimls.com/Support/KB/Error%20Fixes/Fix_Mapi_error.htm

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Author Comment

by:synetra
ID: 36952099
also, just reread the first reply...jay is the intended recipient.
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LVL 26

Expert Comment

by:e_aravind
ID: 36953754
OKies, if Jay is the intended recipient...can you try running
a) outlook /cleanviews -- @ jay's Outlook profile...then try sending the meeting-request

If the above still fails
Then run the command "Outlook /Cleanviews" @ the sender..who is planning to send the "meeting-request" to Jay
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Author Comment

by:synetra
ID: 36982349
cleanview didnt work.
tried repairing MAPI.  ran fix, didnt work. and when i tried to manually fix, i kept getting an error when trying to rename the mapi32.old.  it seems to be rights issue.  logged in as domain admin and still couldnt rename.  have been working remotely and trying to log in as local admin i keep getting a disabled user message even though i just enabled and reset local admin account.  will continue working on this issue for now.
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Accepted Solution

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synetra earned 0 total points
ID: 37259272
update...finally gained access to the computer again.  group policy was preventing local admin account to stay active so started working from exchange side of issue.  ended up moving the users mailbox to another database then moved it back into the origional one.  issue resolved.  thank you for all of your suggestions and hlep.
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Author Closing Comment

by:synetra
ID: 37277754
only thought is the mailbox was corrupt and moving it fixed the issue
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