I am new to this but need to find out how to create a hunt group in Unity Connection 8.0

Posted on 2011-10-07
1 Endorsement
Last Modified: 2012-05-12
I am new to this but need to find out how to create a hunt group in Unity Connection 8.0
Question by:clickbank
    LVL 20

    Expert Comment

    by:José Méndez
    A hunt group is a CallManager concept/component. It is a group of phones that the system will go through either as broadcast or circular (among others) in order to find a person that can pick up the call.

    Do you want to create a voice mail hunt group to integrate with Unity? Anything related to a Hunt Group will be in CallManager.
    LVL 79

    Assisted Solution

    In Unified Communications Manger, not Unity Connection
    Call Routing
         Line Group - create a line group first
         Hunt List - create a new hunt list and add the new line group to it
         Hunt Pilot - create a new hunt pilot and point it to the new Hunt List
    Probably have to create a CTI route point with the DN of the Hunt Pilot
    LVL 15

    Accepted Solution

    Are you talking about Distribution Groups?  Where a voicemail is left in multiple voice mailboxes?

    You would go to Distribution Lists > System Distribution Lists  and use the "Add New" button.

    Then you can add members and apply a DN to the distribution list.  In Call Manager you would Call Forward All to Voicemail.

    Author Closing Comment

    Very helpful

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