• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 406
  • Last Modified:

I am new to this but need to find out how to create a hunt group in Unity Connection 8.0

I am new to this but need to find out how to create a hunt group in Unity Connection 8.0
2 Solutions
José MéndezCommented:
A hunt group is a CallManager concept/component. It is a group of phones that the system will go through either as broadcast or circular (among others) in order to find a person that can pick up the call.

Do you want to create a voice mail hunt group to integrate with Unity? Anything related to a Hunt Group will be in CallManager.
In Unified Communications Manger, not Unity Connection
Call Routing
     Line Group - create a line group first
     Hunt List - create a new hunt list and add the new line group to it
     Hunt Pilot - create a new hunt pilot and point it to the new Hunt List
Probably have to create a CTI route point with the DN of the Hunt Pilot
Are you talking about Distribution Groups?  Where a voicemail is left in multiple voice mailboxes?

You would go to Distribution Lists > System Distribution Lists  and use the "Add New" button.

Then you can add members and apply a DN to the distribution list.  In Call Manager you would Call Forward All to Voicemail.
clickbankAuthor Commented:
Very helpful

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now