Outlook 2010 Preview Issue with any Word, Excel, PDF, documents

Posted on 2011-10-07
Last Modified: 2012-05-12
I have a client that is having an issue with the built in previewer in outlook 2010 she has office 2001 installed for all of her other applications but has upgraded her Outlook to 2010.  the first few months everything worked fine but then her attachment preview stopped working.  There is not a lot out there on this issue that I can find that is all that helpful.

Troubleshooting Steps
Their was a Microsoft hot fix for terminal server that replaced a DLL that did not work.
Looked for all MS Updates.
Repaired Outlook and also Office 2007.
and yes her computer is plugged in :P

Please see Screen Shot below of her outlook preview window.

any help or experience with this issue would be a big help.
 Outlook 2010 Preview Issue
Question by:Iggy79
    LVL 89

    Accepted Solution

    I would either put Outlook 2007 back or upgrade Office to V2010. In theory the mix should work, but since you have done the repairs, I would uninstall all and go to Office 2010. I had V2007 complete and now V2010 complete and the preview does not fail. Also Outlook likes to use Word as the editor and there is a different version here.

    .... Thinkpads_User
    LVL 47

    Assisted Solution

    Although Office Suites 2000,2001,2003,2007,2010 can all be installed concurrently
    They are really not compatible with mixed versions of office applications
    From Memory, dont think MS even supports Mixed Office suites.

    Doing so can cause various issues and limit individual applications functionality

    As Thinkpads said, you need to have all or none.

    However, you could try the Vista and Office 2007 Previewer Pack

    But cannot gurantee it will work.

    If it works great, but know you may find another undesireable issue(s) down the road
    LVL 2

    Assisted Solution

    Thank you for all your feed back I have talked to our client and we have decided to upgrade all there computers to Office 2010.  Thank you all for your help.
    LVL 2

    Author Comment

    I've requested that this question be closed as follows:

    Accepted answer: 0 points for Iggy79's comment http:/Q_27386388.html#37080467
    Assisted answer: 150 points for apache09's comment http:/Q_27386388.html#36939800

    for the following reason:

    There was not any technical fix for this issue.  if you have this same issue then upgrade or downgrade to same versions of MS Office
    LVL 47

    Expert Comment

    Upgrading to 2010 is the correct solution
    This is the solution that was provided by experts

    Full points should be awarded
    LVL 89

    Expert Comment

    by:John Hurst
    I also suggested the same solution origninally (go to Office 2010). ... thinkpads_User

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