Iggy79
asked on
Outlook 2010 Preview Issue with any Word, Excel, PDF, documents
I have a client that is having an issue with the built in previewer in outlook 2010 she has office 2001 installed for all of her other applications but has upgraded her Outlook to 2010. the first few months everything worked fine but then her attachment preview stopped working. There is not a lot out there on this issue that I can find that is all that helpful.
Troubleshooting Steps
Their was a Microsoft hot fix for terminal server that replaced a DLL that did not work.
Looked for all MS Updates.
Repaired Outlook and also Office 2007.
and yes her computer is plugged in :P
Please see Screen Shot below of her outlook preview window.
any help or experience with this issue would be a big help.
Troubleshooting Steps
Their was a Microsoft hot fix for terminal server that replaced a DLL that did not work.
Looked for all MS Updates.
Repaired Outlook and also Office 2007.
and yes her computer is plugged in :P
Please see Screen Shot below of her outlook preview window.
any help or experience with this issue would be a big help.
ASKER CERTIFIED SOLUTION
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SOLUTION
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SOLUTION
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Upgrading to 2010 is the correct solution
This is the solution that was provided by experts
Full points should be awarded
This is the solution that was provided by experts
Full points should be awarded
I also suggested the same solution origninally (go to Office 2010). ... thinkpads_User
ASKER
Accepted answer: 0 points for Iggy79's comment http:/Q_27386388.html#37080467
Assisted answer: 150 points for apache09's comment http:/Q_27386388.html#36939800
for the following reason:
There was not any technical fix for this issue. if you have this same issue then upgrade or downgrade to same versions of MS Office